Guest & Member Relations Game Day
The Tampa Bay Buccaneers vision is to be the premier NFL Franchise both on and off the field that sets the standard in global sports entertainment and embodies the spirit of Tampa Bay. The Buccaneers aim to employ individuals whose professionalism and dedication align with our vision.
Employees must be able to perform the essential functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.
As a division of the Guest & Member Relations Department, the Game Day Staff is responsible for providing world-class customer service to the guests of Raymond James Stadium. Team members are committed to creating memories that last a lifetime by delivering the premier stadium experience in sports & entertainment.
Deliver quality customer service for all fans in parking lots, entry/exit gates, plaza, ticket office, concierge desks, elevator services, concession stands and concourses
Welcome every guest with a warm greeting
Proactively approach fans to help answer questions in and around the stadium on game day
Must handle all guest-related matters in a professional and courteous manner
Manage large crowds pre and post event
Thank every guest upon exit
Skills & Abilities:
Energetic, outgoing personality
Professional in appearance, actions and communications at all times
Attentive to meeting the needs of our guests
Face-to-face problem resolution skills
Demonstrate integrity by always choosing to do the right thing
Ability to take clear notes for follow up
Ability to work independently and in a team environment
Ability to work outdoors in various weather conditions
Ability to walk and stand for extended periods of time
Previous customer service experience
The company is a professional, fast-paced, creative business environment. Other environmental conditions include:
Required to work all Buccaneers home games, training and some off-season events; may have to work occasional holidays; extended evening and weekend hours required. Shifts begin five (5) hours prior to kick-off.
In a variety of weather conditions, may be required to walk up and down numerous steps, ramps, and long distances in parking lot and stadium grounds for extended periods of time
Lifting more than 20 pounds is occasionally required
This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Employees may be assigned additional responsibilities, as necessary. The Company reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of the Company’s business, competitive considerations, or the work environment changes. This document describes the position currently available and is not an employment contract.
The position covered by this Job Description is expressly declared to be “at will,”: meaning the Company has the right to terminate the incumbent’s employment at any time, with or without cause. Any written or oral promises or representations to the contrary are expressly disavowed and should not be relied upon any employee. Any change to this “at will” employment status must be in writing and signed the by the Chief Operating Officer of the Company.
It is the policy of the Buccaneers to provide equal employment opportunity to all individuals regardless of race, color, religion, sex, national origin, marital status, disability, age, veteran status or any other legally protected status, including sexual orientation and gender identity.