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Job listing closed on 17 Nov 2023
24 Aug 2022

Guest Services Representative

🇺🇸 Seattle, WA, USA
Part Time
0+ years exp.
US$21.25 per hour

As a member of our event day Guest Services’ team, you will be an essential part of the guest experience at Lumen Field and Lumen Field Event Center. Our event day Guest Services Representative team members are committed to creating memories that last a lifetime by providing world-class customer service. Your job will be to keep our guests safe and informed while still maintaining a fun and friendly atmosphere.

As an event day Guest Services Representative, you will wear many different hats and have many opportunities to gain valuable work experience while working in a fun, fast-paced environment! Our event day positions are perfect for anyone looking to earn extra cash or work in the sports and entertainment industry.

What we offer:

  • Flexible, part-time hours

  • Paid training

  • Advancement opportunities

  • Gameday meal provided for Seahawks game days

  • Free parking or public transportation assistance

  • Fun and exciting atmosphere

  • Uniforms provided

  • Opportunities to attend teammate appreciation events

  • Paid weekly

Positions include but not limited to:

  • Ticket Takers

    • Greet guests as they enter the building and provide directions and information as needed

    • Scan guests’ tickets with a smile and friendly greeting

    • Assist guests with ticket issues, resolve when possible and escalate to supervisor if necessary

  • Ushers

    • Serve as the liaison for your assigned seating section(s)

    • Greet guests and check their tickets as they enter their seating section and direct them to their designated seats

    • Proactively monitor and report fan code of conduct issues and maintenance concerns

  • Greeter

    • Smile and welcome guests to the venue

    • Assist guests with questions and help them find their way to various points of interest

Skills and Abilities:

  • Energetic, outgoing personality

  • Ability to work outdoors in various weather conditions

  • Focused on meeting the needs of our guests

  • Ability to stay focused on the guests, not the event

  • Ability to communicate well and clearly with guests

  • Manage large crowds pre and post event

  • Ability to handle loud noises from the stadium and its guests

  • Availability on nights, weekends and holidays as the event schedules dictate


  • Must be 18 years of age or older

  • Must be able to speak English effectively

  • Ability to stand for extended periods of time (unless physically unable to stand)

  • Ability to walk stairs (not all teams will have stairs in their area, but if redeployed to other areas, the ability to walk stairs may be essential)

  • Ability to handle heights of the upper bowl areas

  • Must be able to work both indoors and outdoors (no positions allow staff to watch the event at any time)

  • Must have access to email and access to a computer to check schedules and read event information

  • Must be able to pass a background check