TITLE: Tournament Coordinator
POSITION TYPE: Full Time, Non-Exempt
COMPANY: Sharks Sports and Entertainment, LLC
LOCATION: San Jose, CA
REPORTS TO: Senior Director, Sharks Ice Hockey Operations
POSTING DATED: August 2, 2023
Pay Range: The pay range for this role is $22.50 - $25.96 per hour
Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands and primary work location. The base pay range provided is subject to change and may be modified in the future.
The primary objective of the Tournament Coordinator is to manage and execute world-class hockey tournaments at Sharks Ice in support of the organization’s goals of providing exemplary training and development opportunities for youth and adults, while meeting the financial objectives of the Sharks Ice.
Essential Duties and Responsibilities:
- Promotes and manages all of the hockey tournaments under the direction of the Director of Hockey within Sharks Ice.
- Event coordination for world-class youth and adult hockey tournaments, including but not limited to all profit & loss management, recruitment, marketing, prize coordination, staffing, and event execution/supervision.
- Preparation & distribution of thoughtful tournament schedules for events of all sizes in consideration of profitable ice utilization.
- Management of relationships with players, coaches, hockey executives and hotels on a regular basis to promote long term partnerships and to professionally bring resolution to challenges that arise.
- Establish and create thriving relationships with key industry stakeholders: including National Governing Bodies, host minor hockey association coaches and executives, corporate tournament clients, hotels and other partners.
- Manage content on tournament websites, as well as social media to ensure all information is kept accurate and up to date so that the potential customers have Sharks Ice tournament opportunities at the appropriate time of year to maximize registration.
- Perform pre and post event communication (written and oral) with all clients/teams, including phone, email, in-person and survey to ensure an exceptional experience for all.
- Manage tournament social media accounts in a progressive manner where content is fresh, engaging, and developing growth of followers, views, impressions.
- Listen and use proper judgment to oversee supplementary discipline with tournament participants while ensuring the rules & regulations of all governing bodies are followed with 100% accuracy. This could include consulting minor hockey executives and other tournament committee members to bring about proper resolution.
- Ensure all tournaments are run with the highest possible level of competitive balance & fairness.
- Maintain event files for game sheets, waivers, and other collateral tournament materials
- Prepare event profit & loss plans while maintaining files for back-up of all event-related revenues and expenses to identify opportunities for deeper profitability.
- Grow and maintain a database of all tournament contacts to be utilized for business growth.
- Hire, train, supervise and coach part-time tournament staff, students/interns & volunteers to achieve maximize results.
- Serve on interdepartmental committees as requested or required
- Upholds and maintains the policies and procedures of the ice arena.
- Recommends supplementary developmental uses of facility non-ice spaces to the Director of Hockey, which facilitates the respective hockey programs and the needs of their support groups.
- With the direction of the Director of Hockey helps prepare budgets and manages operations to meet profitability objectives. Prepares hockey program budgets and reports operating results to the Director of Hockey.
- Assists in ensuring all policies and procedures are properly implemented and followed.
- Knows emergency procedures for facility and guests.
- Performs additional responsibilities as require such as ice maintenance and resurfacing.
- Acts as manager on Duty for building in absence of the Hockey Director.
- 2+ years of relevant experience
- Bachelor’s required or equivalent combination of education and experience.
- Possesses a record of high achievement as a hockey player or a hockey coach.
- Has previously organized, developed and conducted quality hockey camps, schools, clinics and hockey leagues.
- Outstanding interactive skills that will support the organization’s efforts to develop an acclaimed and productive community hockey facility and instructional/developmental program.
- Three years of previous experience as a supervisor or program manager.
- Candidate must be able to deliver public speeches in a persuasive manner.
- Must have a college degree in management or equivalent.
- Able to work well with youth and adults including parents of participants and has a positive relationship with customers.
- Ability to work well with co-workers.
- Projects a friendly, outgoing personality. Enjoys being with people
- Ability to sit, stand and utilize a computer for extended periods of time
- Communicate via phone and email with a variety of individuals
- Ability to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodation
- Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation
- Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)
What We Offer
- Competitive compensation (base pay and variable incentive plan)
- Complimentary or discounted sports and concert tickets
- Other League & partner discounts
- Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking
- An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry
- Potential for flexible scheduling and telework opportunities
This position is not eligible for U.S. work authorization sponsorship.
Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California.
We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.
We live, work, and innovate by a set of Pioneering Principles:
T – Team success is more important than individual success
E – Exceptional experience is non-negotiable in everything we do
A – Appreciate others for their diversity and opinions
M – More risk leads to more rewards and expands our comfort zones
T – Trust that all teammates have the best intentions
E – Empower all teammates to make informed decisions
A – Always say what you really mean and do what you say
L – Lead by showing the respect to others you expect from them
We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether.
Our Commitment to Diversity, Inclusion & Belonging
Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
Equal Opportunity Employer
Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.
Notice to Recruiters and Agencies
SSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.