San Jose Sharks banner
San Jose Sharks logo
18 Nov 2023

Director, Technical Services

🇺🇸 San Jose, CA, USA
Full Time
5+ years exp.

TITLE: Director, Technical Services
POSITION TYPE: Full Time, Exempt
COMPANY: Sharks Sports and Entertainment, LLC
REPORTS TO: Senior Vice President, SAP Center and Sharks Ice
POSTING DATED: October 11, 2022

Position Overview

SAP Center, TechCU and Sharks Ice are the heartbeat of SSW. These venues are where we work and where we play, where we entertain and create unique partnerships and guest experiences, and where we build communities and offer recreational opportunities. We provide culture, healthy opportunities, and economic impact to the Bay Area.

We are currently seeking a Director of Technical Services. This is a senior-level position and will oversee a high functioning staff that provides excellent Technical Services to our entire organization. , SSE embraces a broad spectrum of entertainment practices and is in a community built spaces where cutting-edge events take place.

SAP Center’s 450,000 sq ft indoor arena includes administrative offices, NHL ice rink, approximately 18,000 seating capacity etc.

Sharks Ice and TechCU is 400,000 sq feet, 5 indoor ice surfaces and a 4,300 seat arena, the largest of its kind in North America and new home for the AHL San Jose Barracuda. We also have 2 additional community rinks, a 2- rink facility in Oakland and a 1- rink facility in Fremont.

Essential Duties and Responsibilities

  • Lead a staff of 4+ full time people to operate the Technical Services functional area at a high level
  • Oversee the operations of SSE’s control rooms for all events, including hockey and non-hockey, managing a staff of 16 +
  • Supervise all digital and sound operations within and outside of our facilities. This includes Dak boards, Stadium Vision, Triple Play, NBC.
  • Watch over our IPTV systems
  • In conjunction with our Event Managers, determine and issue the crew calls necessary for each event, stage show and sports production
  • Alongside our Global Partnerships Team, provide high quality digital graphic content thru the mediums we have available to us (Stadium Vision, Dak Boards, Triple Play, exterior marquees)
  • Guide our relationship with IATSE (International Alliance of Theatrical Stage Employees)
  • Manage stagehand & technical services department timecards for each event
  • Maintain the stagehands & technical services compliance with standard operating procedures for all events.
  • Collect and process invoices for each event and produce billings for each event
  • Officiate and develop the budgets for the Audio Visual and Stagehand departments
  • Coordinate with audio/visual, telecommunications, rigging, electrical consultants, and contractors on projects related to facility presentation & communications systems
  • Review road show rigging plots for conformance with house loading plan
  • Inspect show rigging day of show for conformance with reviewed rigging plan
  • Act as house Audio/Visual technician, or Stage Manager for smaller staged events, or meetings
  • Regulate the maintenance and repair of all audio/visual, telecommunications, and facilities equipment assigned by SVP of SAP Center and Sharks Ice.
  • Partner with SVP on organizational capital budget process as it relates to Technical Services

Minimum Qualifications

  • Bachelor’s degree (or equivalent education and/or experience) in electronics, radio/ television, electrical engineering or a related field
  • Five (5) dyears’ hands-on experience in audio visual productions including rigging, lighting, sound, and electronic score board operations in a large multi-use stadium, arena or convention and sports complex and professional event production environment
  • Five (5) years’ experience in managing others, including regular and contract employees
  • Familiarity with federal and state labor laws
  • Proven ability to multi-task under high-pressure situations
  • Proficient in MS Office Suite (Word, Excel, Power Point) and virtual/ online meetings
  • Thorough knowledge in the maintenance of all AV/ Presentation Systems
  • Ability to communicate clearly and effectively verbally, and in writing, with a variety of stakeholders, both internal and external
  • Ability to bend at the waist, reach overhead and lift up to 15 lbs.
  • Physically navigate stairs and catwalks at SSE facilities during normal work hours and events.
  • Ability to work extended hours including nights, weekends, holidays (all with advance notice).
  • At this time, all SSE employees must be fully vaccinated against COVID-19 prior to working onsite at any SSE facility, unless the individual is able to telework or is otherwise eligible for an exemption in accordance with applicable law. If on-site services are to be performed, SSE will require you to certify your vaccination status as part of the onboarding process.

What We Offer

  • Competitive compensation
  • A robust package of healthcare benefits; 401(k) retirement
  • Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking
  • The opportunity to work with a variety of passionate individuals, committed to innovating exceptional sports and entertainment opportunities in our hometown
  • An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry
  • Potential for flexible scheduling and telework opportunities

This position is not eligible for U.S. work authorization sponsorship.


Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the NHL’s San Jose Sharks, the AHL’s San Jose Barracuda, SAP Center, Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. We are continually growing our organization through expansion in the Bay Area and surrounding communities in Northern California.

We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.

We live, work, and innovate by a set of Pioneering Principles:

T – Team success is more important than individual success
E – Exceptional experience is non-negotiable in everything we do
A – Appreciate others for their diversity and opinions
M – More risk leads to more rewards and expands our comfort zones

T – Trust that all teammates have the best intentions
E – Empower all teammates to make informed decisions
A – Always say what you really mean and do what you say
L – Lead by showing the respect to others you expect from them

We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether; we are Team Teal.

Our Commitment to Diversity, Inclusion & Belonging & EEO Statement

Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Sharks Sports and Entertainment is an equal opportunity employer. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.

Notice to Recruiters and Agencies

SSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement and written assignment by SSE, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.

External Apply