TITLE: Application Support Manager

POSITION TYPE: Full Time, Exempt

COMPANY: Sharks Sports and Entertainment, LLC

LOCATION: SAP Center

REPORTS TO: Director, Information Technology

POSTING DATED: July 19, 2023

Pay Rate: The pay rate for this role is $105,000 per year

Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands and primary work location. The base pay range provided is subject to change and may be modified in the future.

Position Overview

The Application Support Manager will oversee all enterprise application platforms in collaboration with rest of the IT team, with a specific focus on SAP Enterprise Applications. This role will as a business partner in the organization to deliver technology projects that meet business objectives. The role ensures that the respective business, application, data, and technology perspectives are in line with the organization’s technology and governance strategies, policies, and standards. The role will develop a deep understanding of the applications, the business needs and objectives, and will work with technology partners to optimize the use and adoption of these applications across the organization. They will act a application subject matter expert to solve problems and proactively recommend improvement, optimizations, and process enhancements.

Essential Duties and Responsibilities:

Leads and manages the portfolio of all enterprise business applications within the organization
Works with all departments and business leaders to define needs for technology-enabled business processes and applications
Own incident management and resolution for all enterprise applications in close collaboration with internal users and external technology partners
Works with Director of IT and the rest of the IT team to develop/enhance the technology roadmap for the organization
Understands concepts and technology related to data architecture and data transformation
Knowledge of instituting controls to ensure data quality, including data security, retention, and archival
Provides guidance and research in product, component, and vendor selection as appropriate for specific projects
Owns the maintenance, upgrade, support, and continued enhancement of business applications within the organization, as needed
Develops and maintains relationships with vendor partners.
Maintain documentation for all implementation, integration, and processes for enterprise applications
Work with cross functional teams to understand business objectives and challenges, recommend technology solutions, new or existing as needed
Event coverage when needed
Other duties as assigned

Minimum Qualifications

Bachelor’s degree or equivalent combination of education and experience
4+ years’ relevant work experience; or an equivalent combination of education and experience
2+ years of Enterprise Applications experience including System Analysis, Design, Procurement, Testing, Implementation, Documentation, Vendor Management, and License Management
Demonstrated experience architecting, consulting, implementing, and customizing solutions and workflows
Experience with middleware, reporting, and Modern user interface (UI) tools and technologies
Experience in process design, requirements analysis, feasibility studies, software design, programming, testing, deployment, installation, and operational management
Knowledge of enterprise architecture including application architecture, database architecture, and technology architecture
Experience with architecting, deploying cloud-enabled solutions, and enterprise application integration and frameworks
Experience with SAP Enterprise systems is preferred
Strong deductive reasoning, critical thinking, problem solving, and prioritization skills
Exceptional interpersonal skills, with excellent written and verbal communicator that is comfortable sharing ideas across functions, to various levels of the organization, and with partners and vendors
A forward looking individual who proactively seeks new knowledge and skills; who looks for opportunities to improve the organization and experience of team members
Proactive, with a positive and winning approach, and strong decision-making skills
Proven ability to prioritize effectively, productively lead multiple priorities, and work in a small team environment, contributing to organization and team success
Able to install and administer computer hardware, software and networks
Flexible to work a varied schedule when needed, including nights, weekends, holidays, and extended hours
Ability to travel between SAP Center and other entities such as but not limited to: Sharks Ice San Jose, Sharks Ice Fremont and Oakland Ice Center

Physical Requirements

Ability to sit, stand and utilize a computer for extended periods of time
Communicate via phone and email with a variety of individuals
Ability to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodation
Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation
Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)

What We Offer

Competitive compensation (base salary and variable incentive plan)
Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)
Pretax Transportation Benefit
401K (pre-tax and Roth options)
Unlimited Paid Time Off
Minimum of 10 Paid Holidays and Wellness Days per year
Complimentary or discounted sports and concert tickets
Other League & partner discounts
Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking
An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry
Potential for flexible scheduling and telework opportunities

This position is not eligible for U.S. work authorization sponsorship.

Summary:

Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California.

We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.

We live, work, and innovate by a set of Pioneering Principles:

T – Team success is more important than individual success