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21 Nov 2023

Member Services Coordinator

🇺🇸 San Francisco, CA, USA
Full Time
3+ years exp.
US$55,000 – US$65,000 per year

About the Role

Seeking a polished, service-oriented individual to coordinate member services for a premium client group at Oracle Park. This position is responsible for providing exceptional and timely customer-service and will play an active role in the management and retention of the membership base by overseeing all aspects of member accounts, billing, Club communications & the events calendar.

You’re Excited About This Opportunity Because….

  • Provide prompt, accurate and courteous service to members via phone, email, app messaging and direct personal interaction for all member needs including, but not limited to execution of member benefits, event reservations and billing
  • Responsible for processing and charging monthly member billing (i.e. applying Club charges to member accounts, invoicing and collecting annual membership fees)
  • Take the lead in building Club communications (i.e. newsletter, website, social media, in-Club collateral)
  • Lead the process of developing a year-long strategic events program for members; assist Club management with coordination and execution of monthly events.
  • Manage new member on-boarding including sign-ups, orientation, Member Ambassador Program & waitlist engagement
  • Assist Club Manager with the development and coordination of all club sales, membership retention and marketing materials
  • Develop rapport and positive relationships with members and their guests; resolve member issues and customer service inquiries
  • Communicate and enforce membership policies and procedures in a clear and concise manner
  • Maintain member database, reservation system and Club website/app
  • Along with Club Manager, coordinate and execute the membership renewal process
  • As needed, serve as Manager on Duty during Giants home games and special events, including Club opening and closing
  • Solicit and develop member-focused and Club-related content for the member newsletter and Club social channels
  • Along with Operations Coordinator, manage general email box and info line


  • Goal oriented, self-starter with strong work ethic and ability to manage multiple projects in an organized fashion within a fast paced and time sensitive environment
  • 3+ years of related experience in the hospitality industry, club experience a plus
  • Exceptional verbal and written communication skills, attention to detail and ability to adhere to the highest ethical standards
  • Must be proactive and able to think creatively and independently
  • Proven technological aptitude to become proficient in Club’s Customer Relationship Management software systems (Northstar and Salesforce)
  • Flexibility to work non-traditional days and hours

We're excited about you because...

  • You are an authentic, inspiring and positive team member.
  • You have a bias towards action and have an inner drive and commitment to excel in the pursuit of business goals.
  • You dare to take on ambitious goals, align on mutual accountability across teams, and make things happen.

About the Giants

One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters. Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community.

We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants.

At the San Francisco Giants, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $55,000 to $65,000 total compensation ,and will depend on your skills, qualifications, experience and other factors the San Francisco Giants consider relevant to the hiring decision Additionally, this role might be eligible for bonus or incentive awards.

In addition to your salary, the San Francisco Giants believe in providing a competitive total rewards package for its employees. We offer employees a full range of best in class benefits with a robust medical, dental and vision coverage, a generous 401(K) matching program, and complimentary Giants tickets. At the Giants we prioritize employee wellbeing by offering dedicated mental health support, a hybrid working environment, transportation benefits, wellness programs, and paid time off including half day Fridays during the season and an extended holiday break. All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended from time to time.

Our Commitment to Diversity and Inclusion

At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.

Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you’re 100% qualified, but up for the challenge - we want you to apply.

At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.

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