Manager Season Ticket Sales

Overview

Spurs Sports & Entertainment is seeking a qualified Manager with the focus of generating, maintaining, and increasing Full Season, Partial Season, and Group Ticket Sales for all Spurs Sports & Entertainment franchises including the San Antonio Spurs, Austin Spurs, San Antonio FC, and AT&T Center Events. Our ideal Manager has in-depth knowledge of the ticket sales process, excelling at lead generation, relationship building, and closing deals. This role demands a leader with a sharp mind and the ability to coach, advise, motivate, or replace sales representatives to create and maintain a high-performance sales force. He or she will be an inspiring team leader ready to ensure productivity and quality performance to achieve our long-term company vision by enhancing and increasing new relationship-based sales and customer retention. This position must support the organization’s mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, and innovation.

Responsibilities

1. Recruit, train, lead, and develop a sales team including, but not limited to hiring, monitoring, supervising, managing, coaching, mentoring, and evaluating sales staff on a continuous basis.
2. Develop sales strategies, procedures, and processes for all sales staff based on best sales practices, protocols, reporting, tracking, prospecting, events, and other applicable guidelines for training, accountability, and consistency purposes.
3. Implement and manage new sales campaign with direction from leadership team with various internal stakeholders including marketing, digital, creative, and analytics.
4. Collaborates with Sales, Service and Ticket Operations team to formulate and execute organizational business development plan.
5. Oversee the sales team to ensure company quotas and standards are met by holding regular check-ins with team to set objectives and report progress to senior manager regularly.

Qualifications

• 2-3 years of ticket sales experience including one year in a leadership role. Two years of additional sales experience may substitute for leadership experience.
• Proficiency of CRM data management systems required.
• Advanced experience in Ticketmaster Archtics Ticketing System required.
• Proficient in Microsoft Office, Excel, Word, Power Point, and other computer skills required.
• Proficiency in basic selling techniques and ability to teach others.
• Ability to prioritize numerous tasks, support multiple high-level positions, and be able to prioritize work when given multiple projects
• Must have high level of interpersonal skills to handle sensitive and confidential situations and information.
• Strong teamwork, organizational and customer service skills required with the ability to work independently and coordinate multiple tasks.
• Relationship management skills and openness to feedback.
• Stand/Sit/Walk for long periods of time.
• Ability to work flexible hours including, evenings, weekends, some holidays & event nights.
• Understanding that 20% of job function would be able to be performed remotely and 80% of work needed to be performed onsite including events.