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Part-Time and Game Night Customer Service Representative

The Pittsburgh Penguins are seeking enthusiastic Part-Time and Game Night Customer Service Representatives for the upcoming season! Customer Service Representatives main focus will be to ensure that all fans receive personal, courteous, prompt, and outstanding customer service. They will facilitate relationships with fans through phone calls, emails, and in-game interactions.

Key responsibilities and accountabilities:
  • Take a proactive approach when handling fan questions.
  • Answer incoming calls from fans with questions ranging from game information to additional ticket requests, while providing professional and efficient customer service. Transfer pertinent calls from Season Ticket Holders to their Account Representatives.
  • Responsible for assisting fans on scheduled game days/nights by answering questions and solving issues that arise during a game.
  • Investigating customer inquiries through internal tools, liaising with internal departments, and escalating through the Customer Service team.
  • Communicating effectively and efficiently with our customer base through Live Chat, telephone and email.
  • Responding to customer requests and complaints in a timely and courteous manner by providing a resolution.
  • Performing internal tasks to help enhance the customer’s perspective of our organization.
  • Displaying a strong understanding and awareness of policies and procedures.
  • Ability to work well individually and in team settings.
  • Excellent verbal and written communication skills.
  • Excellent listening skills.
  • Passion for delivering exceptional customer service.
  • Willingness to learn and grow your own knowledge.
  • Close attention to detail.
  • Ability to multi-task in a fast-paced environment.
  • Effective and creative problem solver.
Required Knowledge, Skills, and Abilities:
  • Excellent communication skills, both written and oral.
  • Ability to handle and assist with multiple projects.
  • Ability to work long hours, including evenings, weekends, and possible holidays.
  • Knowledge of Ticketmaster, CRM, and Archtics software is a plus but not required.
  • Strong work ethic, reliability, and ability to work independently and as a member of a team.
Other Duties and Responsibilities
  • Sell tickets at the Box Office windows and over the phone, work in Box Office or Guest Services on event days.
  • Communicate team schedules, answer routine questions such as game day information and upcoming promotions through email, mail, chat, and phone.
  • Work on office projects such as data entry, bulk mailers, etc.
  • Work with Ticket Sales and Ticket Operations as needed to assist with execution of programs.
  • Perform other duties as assigned.
We believe that a diverse team is vital to building the world’s best sports ticketing team. Thus, we strongly encourage you to apply if you identify with any underrepresented community across race, ethnicity, gender, sexual orientation, veteran status, or disability. We are committed to creating an inclusive environment where all of our employees are enabled and empowered to succeed and thrive.
Job Details
Date Posted
13 Sept 2023
🇺🇸 Pittsburgh, PA, USA
Part Time
Required Experience
0+ years