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Arena Leadhand (Ice Resurfacer), Bell Sensplex

The Leadhand Facility Operator is responsible for ensuring that all ice surfaces at the Richcraft Sensplex are properly maintained and flooded, and that a high standard of safety, cleanliness and technical operation is maintained at the facility through the efficient management of the operations, groundskeepers, and custodial team members.



  • Responsible for two (2) supervisory shifts per week on average, managing facility operations and custodial staff to ensure building objectives are met to the highest possible standards. The Leadhand may be asked to perform an extra shift from time to time as required due to Supervisor’s absence.

  • Responsible for operating and driving the Zamboni (ice resurfacing machine) and other motorized equipment

  • Responsible for the daily operation and maintenance of the facility and all systems. This includes, HVAC, sound, lighting, ice making and maintenance, fire protection, safety, scoreboard, communication etc.

  • Ensure proper building standards are maintained

  • Ensure the interior and exterior of the facility are properly maintained on a continuous proactive basis

  • Assist Program Coordinator with requests, and provide excellent customer service

  • Ensure setup requirements and technical requirements for events are executed per specifications

  • Responsible for ensuring that the assembly and disassembly of the facility are properly executed as dictated by programs and events

  • Ensure the Sensplex is in compliance with Health and Safety Regulations

  • Assist with annual maintenance projects

  • Complete minor repairs on ice surface, dasher boards, safety shields, and all other equipment.

  • Required to be available to patrons at all times while on duty and to interact with patrons in a professional, courteous, and responsive manner.

  • Cleaning of Dressing rooms, Public Washrooms and Public Areas

  • Shovel snow away from exit doors

  • Ensures all ice pads are resurfaced according to facility schedules


  • Perform other duties as required from time to time at the request of the Operations Supervisor and Director of Operations

Health & Safety Responsibilities and Accountabilities

Responsible for ensuring that all areas covered by Occupational Health & Safety Act (“OHSA”) are adhered to by themselves and Staff specifically:

  • Working in compliance with the provisions of the OHSA, regulations and internal policies and procedures as well as the staff they are supervising.

  • Using or wearing protective equipment, devises or clothing when required and ensure staff are.

  • Reporting any missing or defective equipment or protective device which could endanger himself or herself or another team member to the Director of Operations

  • Reporting any contravention of the OHSA, regulations or Senators Sports & Entertainment policies and procedures to Director of Operations

  • Having good knowledge of the company’s emergency evacuation policies


Responsible for completing on-line training modules including, but not limited to:

  • Accessibility for Ontarians with Disability (AODA)

  • AODA, the Integrated Accessibility Standard

  • Back & Lifting Safety Training

  • Ontario Supervisor Health & Safety Awareness

  • Ontario Worker Health & Safety Awareness

  • Workplace Hazardous Materials Information System

  • Violence and Harassment in the Workplace

May also be required to attend on-site training sessions as scheduled (eg. customer service).



  • Minimum 2 years previous experience in recreation facility as a Zamboni driver

  • Must possess a valid driver’s license

  • Class “B” Refrigeration Operator Certificate preferred

  • Handyman skills in carpentry, plumbing and electrical

  • Certification in first aid, CPR, defibrillation

  • Must be able to left heavy objects

  • Able to work independently

  • Ability to work under pressure, prioritize tasks, and meet deadlines

  • Excellent organizational skills

  • Must possess effective oral and written communication skills

  • Must be able to work flexible hours including evenings, weekends and holidays

  • Knowledge of equipment repairs and usage

  • Team player

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require a disability related accommodation in order to participate in the recruitment process.

SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.