About Orlando City and Orlando Pride:

With two major professional teams, Orlando City and Orlando Pride, the Orlando City Soccer Club (OCSC) has established itself as one of the preeminent Clubs in professional soccer.

Orlando City joined Major League Soccer (MLS) as the league's 21st franchise in November 2013, becoming the first MLS team in the Southeast. The Lions began league play in March 2015. In 2019, Orlando City re-launched Orlando City B (OCB) to bridge the gap between its successful youth development academy and the First Team.

The Orlando Pride, OCSC’s National Women’s Soccer League franchise, began play in 2016 – bringing professional women’s soccer to Orlando for the first time.

Orlando City and Orlando Pride play at Exploria Stadium, a 25,500-seat soccer-specific stadium built in 2017 and located in the heart of Downtown Orlando.

With a footprint across the central Florida region and a roster comprised of international and home-grown talent, Orlando City and Orlando Pride boasts global relevance through its assemblage of world-class athletes.

Job Title: Member Experience Specialist

Department: Ticket Sales
Reports to: Director, Premium and Member Experience

FLSA Status: Salaried; Non-exempt

Position Summary:
The Member Experience Specialist is responsible for excellent servicing and relationship building with a focus on retaining and growing all assigned Orlando City SC and Orlando Pride season ticket member accounts, entailing, but not limited to, responding to questions, comments or concerns via telephone, email or in-person from all season ticket members. The Representative will be focused on creating a premium, distinctive, on-brand year-round experience for STMs, and will strive to create value for our members that exceeds their expectations given their investment levels. We will do this through proactive interactions with our members as well as providing timely guest recovery. Our Representatives will strive to deliver best in class service and unique experiences to build customer loyalty.

Essential Duties and Responsibilities:

Proactively communicate with assigned ticket members via telephone, email and/or in-person.
Proactively solicit account retention by securing renewal commitments.
Field and respond to all season ticket member inquiries, requests, feedback, etc.
Build relationships with assigned season ticket members at all points of contact.
Ensure customer data and profile requirements are accurately represented in the database.
Accurately and successfully convey all key messages to all season ticket members.
Educate season ticket members of all applicable Membership benefits, programs, and events.
Identify opportunities to add-value to Membership benefits, programs, and events.
Identify areas to improve on and off game day experience.
Reporting of various individual and/or departmental efforts.
Plan, facilitate and execute exclusive season ticket member events throughout the calendar year.
Act as information liaison for all Orlando City SC, Orlando Pride and Orlando City B home games and stadium events.
Survey and analysis of various reporting (attendance, game day experience, etc.)
Other duties as assigned.

Qualifications:

Minimum of 1-2 years of sales or service experience in professional or collegiate sports (or related industry) is preferred.
Strong written and verbal communication skills required.
Computer skills required: experience with Microsoft Office (Word, Excel, PowerPoint) is preferred.
Able to work flexible hours including nights, weekends and holidays.
Ability to work well on a team and independently.
Knowledge of Salesforce and Archtics is preferred.
Experience in the Florida marketplace preferred but not necessary.
Fluent in Spanish or Portuguese a plus
Ability to work flexible hours including nights, weekends, and holidays.

About Orlando City and Orlando Pride:

With two major professional teams, Orlando City and Orlando Pride, the Orlando City Soccer Club (OCSC) has established itself as one of the preeminent Clubs in professional soccer.

Orlando City joined Major League Soccer (MLS) as the league's 21st franchise in November 2013, becoming the first MLS team in the Southeast. The Lions began league play in March 2015. In 2019, Orlando City re-launched Orlando City B (OCB) to bridge the gap between its successful youth development academy and the First Team.

The Orlando Pride, OCSC’s National Women’s Soccer League franchise, began play in 2016 – bringing professional women’s soccer to Orlando for the first time.

Orlando City and Orlando Pride play at Exploria Stadium, a 25,500-seat soccer-specific stadium built in 2017 and located in the heart of Downtown Orlando.

With a footprint across the central Florida region and a roster comprised of international and home-grown talent, Orlando City and Orlando Pride boasts global relevance through its assemblage of world-class athletes.

For more information, visit orlandocitysc.com or orlando-pride.com.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Tickets Sales - Member Experience Specialist