The Oakland A's are a baseball team founded in 1901. They have a rich history, having won nine World Series championships and 15 American League pennants. The A's are known for pioneering the "Moneyball" approach to team-building, which focuses on using statistical analysis to identify undervalued players.

In addition to their success on the field, the Oakland A's also have a positive and dynamic work culture. They have been recognized twice as the Front Office Sports, Best Employers in Sports.

The A’s are defined by their core pillars of being Dynamic, Innovative, and Inclusive. Working for the A's offers the opportunity to be part of an innovative organization that values its employees and strives to create a positive work environment.

Description: The Oakland Athletics are currently seeking a Full-Time customer service-oriented Lead IT Support Administrator. This position will report directly to the Director of Information Technology. The Lead IT Support Administrator is responsible for leading our help desk and providing technical support to users in an efficient and accurate manner. This position will be considered the Organization’s front line of support and will be tasked with solving basic technical problems and providing support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the Organization.

Responsibilities:

Provide front-line helpdesk support to users both locally and remote
Properly escalate unresolved queries to the next level of support
Research, evaluate, test, and install new devices and applications
Document IT Department systems and procedures
Lead projects that involve the help desk and continue to find ways to improve our help desk experience
Provide end user support thru remote client software, telephone, email and in- person assistance
Manage all inventory assigned to employees
Support and configure wireless technologies based on 802.11x signals – stand alone and controller based
Knowledge of Mac OSX and Microsoft Windows family of client operating systems Perform other duties as assigned

Qualifications/Requirements:

2-4 years of helpdesk experience in a business environment
AA in IT or BS in Computer Science desired
Must have excellent communication skills, both verbal and written
Must be detail-oriented, organized and able to effectively perform multiple tasks
Must demonstrate effective problem-solving skills
Familiar with OKTA, Jira, G-Suite, O365, Mimecast, RingCentral, Zoom, iPhone management desired
Ability to work non-traditional business hours, including nights, weekends and holidays
Must be available to work all Oakland Athletic home games
Must be willing to travel and support Spring Training (potentially five weeks)
Ability to lift 50 pounds or more

The Oakland A’s diversity statement:

Diversity Statement Diversity, Equity, and Inclusion are in our organizational DNA. Our commitment to these values is unwavering – on and off the field. Together, we continue to build an inclusive, innovative, and dynamic culture that encourages, supports, and celebrates belonging and amplifies diverse voices. Combining a collaborative and innovative work environment with talented and diverse team members, we've created a workforce in which every team member has the tools to reach their full potential.

Equal Opportunity Consideration:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.