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Coordinator, Tickets & Premium Experience

The Coordinator is responsible for supporting the Tickets & Premium Experience department with administrative needs and project management. The person in this position will be asked to manage incoming departmental requests, coordinate & execute events in conjunction with the Ticket Sales verticals and assist with scheduling of appointments. The person in this position will also be accountable for supporting the New Business & Service verticals with projects and daily tasks to improve efficiency of their respective management team. These tasks include but are not limited to recruiting support, basic ticket service requests, and CRM reporting, mail and email campaign implementation, ticketing requests, and other duties as needed.

The ideal candidate will be a fast learner with superb time management, organizational, and communication skills, and a working understanding of the day-to-day functions of a ticket sales department.

Essential Duties & Responsibilities:

  • Facilitate project management requests interdepartmentally with Business Intelligence & Marketing to enhance revenue generation and fan experience

  • Manage inbound requests for TS&S from other Departments

  • Assist Leadership team with project management

  • Meet deadlines for basic creative content employed by the Department

  • Game night activation of strategic plans (events, ticketing requests, etc)

  • Provide regular reports on CRM, TDC, and other sales metrics


  • Minimum of a Bachelor’s Degree from a four year college or university

  • Experience working in sales with a professional sports team or college athletics preferred

  • Superior communication skills, collaborative with ability to develop strong relationships across multiple departments

  • Proficient in use of PowerPoint and basic graphic and content creation

  • Must be enthusiastic, creative and able to think both strategically and tactically

  • Ability to work in a dynamic, high paced environment while handling multiple tasks at one time

  • Highest level of personal and professional integrity and ethics

  • Strong customer service skills

  • Demonstrated proficiency in Microsoft Office, Excel, Internet applications and ticket related software

  • Willingness and ability to work long hours, including holidays and weekends as required

  • Demonstrate effective and efficient decision-making skills in a fast-paced environment

  • Be able to organize multiple tasks for maximum efficiency while working independently with minimum supervision

  • Possess a basic understanding of sales and customer service

The above information is intended to describe the general nature, type, and level of work to be performed. The information is not intended to be an exhaustive or complete list of all responsibilities, duties, and skills required for this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. The individual selected may perform other related duties as assigned or requested.

The New York Mets recognize the importance of a diverse workforce and value the unique qualities individuals of various backgrounds and experiences can offer to the Organization. Our continued success depends heavily on the quality of our workforce. The Organization is committed to providing employees with the opportunity to develop to their fullest potential.

Salary Range:

$54,588.71 - $72,784.95