Account Executive, Membership Services
The Account Executive, Membership Services will be focused on the long-term retention and growth of our Full Season, Half Season, and 20 Game First Year account holders. This involves successfully securing renewal commitments from account holders and providing a high level of customer service with the goal of growing account holder relationships with the New York Mets.
Essential Duties & Responsibilities:
Maximize First Year Full Season, Half Season, and 20 Game Account Holders renewal percentage by providing outstanding customer service to assigned accounts via all contact touch points
Responsible for a new business sales goal that is obtained by upselling current accounts, generating referrals, group and hospitality area sales, and luxury suites.
Meet or exceed established monthly and annual sales and renewal goals
Continually create and implement unique sales strategies, ideas and programs as a means of producing new business opportunities
Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
Participate and contribute to sales team meetings and training sessions
Educate account base on ticket functions such as: My Mets Tickets, Ballpark App, SeatGeek, Ticket Donation Program, linking accounts, trouble shooting of sales problems, and report creation and generation
Update and maintain accurate records in CRM regarding all activities and sales
Maintain account database on Tickets.com (TDC) Ticketing System
Manage and address all account holder’s inquiries and requests in a timely fashion
Convey clear, accurate information to all account holders
Attend and participate in STH events, experiences and Member’s Only Experiences (MOE’s)
Visit Season Ticket Holders on game days to maintain relationships
Game day duties include: in-seat visits to account holders; executing STH events and game day experiences; staffing new business tables, and addressing any account problems or concerns
Other duties as assigned
Four-year college degree required
1 year of sport sales & service experience preferred
Strong communication skills and the ability to effectively deal with a wide range of people
The ability to learn and apply sales “best practices” and techniques
Must be detail oriented and organized
Proficient with Microsoft Office Applications
Ability to function in fast-paced environment, handle multiple projects and adhere to deadlines
Ability to navigate the ballpark in order to visit clients during home games and escort potential customers on seat tours, showing various seating options and facilities on both game days and non-game days
Availability to work flexible hours including nights, weekends and holidays.
The above information is intended to describe the general nature, type, and level of work to be performed. The information is not intended to be an exhaustive or complete list of all responsibilities, duties, and skills required for this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. The individual selected may perform other related duties as assigned or requested.
The New York Mets recognize the importance of a diverse workforce and value the unique qualities individuals of various backgrounds and experiences can offer to the Organization. Our continued success depends heavily on the quality of our workforce. The Organization is committed to providing employees with the opportunity to develop to their fullest potential.
$39,177.34 - $52,236.45