As Product Manager, you will be responsible for the product lifecycle activities for a portfolio of IT applications used in broadcast and post production workflows. This includes knowing the user base and understanding the issues facing the business department(s) who utilize IT’s product(s), creating/updating product management deliverables (support models, roadmaps, training strategy, product reviews), managing 2nd level application support, application training, product administration and 3rd party vendors that support the product(s). In addition, you will be responsible for project related tasks and/or deliverables for projects that impact the supported product(s).

As Business Relationship Manager, you must be able to communicate with all areas of the company and establish a strong relationship with stakeholders, vendors, and IT shared services to find innovative solutions that are aligned with the organizations short-term and long-term objectives. You will work with the business and IT to define application objectives, helping them understand the product positioning, key benefits, and target use cases of the application. You will also serve as the internal and external evangelist for your product offering, often working or embedding yourself with the business to better understand their true needs. You will manage the resolution of production support related issues and partner with Product Coordinators to ensure tickets are updated and issues are worked as quickly as possible. You will work with project management, business analyst and technical counterparts to define product release requirements. You will also serve as the liaison to your vendors, establishing a business relationship with their customer success, support, and product management teams.

Responsibilities

Serve as the intersection between business, technology, and user experience.
Act as the voice of the business within IT and be passionate about the delivering a high-quality user experience.
Develop and maintain working relationships with lines of business and ensure communication is customer focused and professional.
Manage vendor relationships and contribute enhancement requests to their roadmap.
Stay informed on the vendors market position, product roadmap, the vendors competitors and potential partner relationships for the product.
Serve as 2nd Level Support for application and work with various support teams to resolve issues.
Create and maintain key deliverables associated with the product i.e., support models, roadmaps, etc.
Manage the creation of and/or create training material and provide training to end users as needed.
Understand the technology stack and most importantly understand the level of effort involved to support and enhance the product. Proactively inquire and ask questions with both IT team members and business stakeholders when questions surface.
Evaluate the tradeoffs between features and maintainability to avoid feature creep and high maintenance burdens.
Define high-quality and comprehensive product requirements to ensure that they are a good fit for the customer use case.
Provide constructive feedback to technical staff and project management teams during all phases of the software lifecycle to help keep development priorities aligned with business needs.
Manage customer expectations so that the business and technical staff share the same goals and timeline.
Assess the measurable business value of customer requests to prioritize work and ensure that benefits justify costs.
Serve as key on-site IT liaison and champion for modernization efforts (including documentation and project planning) for replacement / migration off existing legacy or outdated applications as related to financial applications, scheduling, and other production applications.

Required Qualifications

5+ years of software solution/product management and business relationship experience.
Experience as an Internal Facing Application/Non-revenue Generating Product Manager preferred.
A solid working knowledge of the product management lifecycle and understand the tenets of good software development.
Prior experience with Scrum or Agile development methodologies preferred.
A passion for emerging technologies and understanding of how the different layers of a tech stack work together.
Experience managing software vendors and experience influencing vendor roadmaps.
Existing product knowledge of post-production business systems used throughout TV and features is a plus – production accounting systems (MediaPulse), media asset management systems, production scheduling (ScheduALL and Kronos), Budgeting and playout systems as examples.
Existing product knowledge of financial systems including those that process invoices, purchase orders, contracts, and customers and vendors which integrate into production accounting systems.
Excellent verbal and written communication skills.
The ability to prioritize and take ownership of a project and/or issue and bring it to successful completion.
Excellent leadership, communication (written and oral), presentation and interpersonal skills.
Demonstrated ability to form constructive opinions and justify decisions.
Strong organization and time management skills.

Physical Demands

Travel

Salary / Pay Range

This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range.

Terms / Expected Hours of Work

NFL employees are required to work 40 hours per week.
FLSA exempt.
The NFL maintains a Flexible Workplace Policy that provides members of our workforce with opportunities to periodically work from a location of their choice, while maintaining a priority on in-person work at an NFL office, which enables us to more effectively collaborate, connect and build a workplace culture that will drive our continued success.
We also continue to prioritize the health and safety of our NFL workforce. Consistent with that commitment, considering the substantial and growing body of evidence that vaccinations remain the most effective protection against the spread the COVID-19, we require that members of our NFL workforce be fully vaccinated. Exceptions are available only for those who need an accommodation for a qualifying disability or sincerely held religious belief or practice.
The NFL is committed to building a diverse, equitable and inclusive work environment that reflects our incredibly diverse fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, or local law.

Business Relationship & Product Manager