The NBA is committed to providing a safe and healthy workplace. To safeguard our employees and their families, our visitors, and the broader community from COVID-19, and in consideration of recommendations from health authorities and the NBA’s own advisors, any individual working onsite in our New York and New Jersey offices must be fully vaccinated against COVID-19. The NBA will discuss accommodations for individuals who cannot be vaccinated due to a medical reason or sincerely held religious belief, practice, or observance.

NBA Digital’s assets include NBA TV, NBA.com, the NBA App and NBA League Pass. The NBA has created one of the largest social media communities in the world, with 2.1 billion likes and followers globally across all league, team, and player platforms. Through NBA Cares, the league addresses important social issues by working with internationally recognized youth-serving organizations that support education, youth and family development, and health-related causes.

Fully On-Site at the NBA is defined as a role that is expected to be in-person in the office 40 hours a week.

Position Summary:

The NBA Global Security Operations Center (GSOC), organizationally positioned within the NBA Security Department's Global Intelligence vertical, is located in Secaucus, NJ. It performs as a 24x7 incident response center, helping to coordinate crisis response on behalf of NBA assets worldwide. As an operator working within the GSOC, you will monitor, evaluate and disseminate global crisis information. Your positive and professional collaboration will improve the dissemination of detailed, timely and accurate intelligence information. Your valued contributions enable us to quickly respond and mitigate incidents involving NBA executives, staff, business operations, reputation, and facilities.

Being a creative, results-oriented teammate accustomed to an operational tempo that requires the aptitude to adapt quickly, will shape your success. You have excellent collaboration and communication skills and embody the leagues core values of integrity, teamwork, respect and innovation. Your implementation of crisis communication protocols and policies are used to safeguard our personnel, brand and worldwide operations.We encourage you to share contemporary ideas and experiences when helping support and build new innovative processes. This is a role for an individual who is passionate about navigating the future with us!

Major Responsibilities:

Monitor and identify incidents that are relevant to business operations and have potential to impact the league
Provide accurate and succinct communications on issues within time sensitive situations and under stress
Analyze developing crisis' and provide accurate intelligence using escalation protocols to support crisis management teams
Support the corporate crisis management team during incidents impacting the league
Communicate operational risks and global threats to appropriate stakeholders in order to minimize impact to business operations
Navigate incident and social media monitoring and mass notification platforms such as Alertmedia, Travel Locator Portal, Google mapping, NC4, LifeRaft and other crisis alerting/open source intelligence tools
Support the corporate High Threat Travel Security program
Conduct social media research and produce analysis to support internal threat investigations

Required Skills/Knowledge:

Natural curiosity about world events with working knowledge of world and local events
Excellent written and verbal communication skills
Results-oriented with ability to operate under stress in a fast-paced environment, sometimes under ambiguous circumstances
Self-motivated and equally comfortable working independently or in partnership, often under compressed timelines
Knowledgeable of social media platforms for open source research against threats
Highly responsive and proactive, able to own tasks from start to finish
Attention to detail, strong organizational and multitasking skills
Ability to work a flexible shift schedule, weekends and holidays and sometimes extended schedule during crisis periods
Must remain on duty until properly relieved
Proficiency with standard office computer and web applications (Outlook, Internet Explorer, Word, Excel, PowerPoint)
Ability to maintain a high degree of confidentiality and sensitivity

Education:

Bachelor's degree from an accredited college or university with a concentration in a relevant course of study or an equivalent combination of education and experience
Two or more years of experience with one year of satisfactory full-time professional experience in a command center or intelligence fusion center environment in one or a combination of the following: federal government such as Department of Homeland Security, emergency management, fire or police services, public safety, public health, public administration, urban planning, engineering, military service or another specialized area related to public or private command center operations.

The NBA does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to the NBA will be considered NBA property, and the NBA will not pay a fee should it hire the subject of any unsolicited resume.

The NBA considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law.

About the NBA

The National Basketball Association (NBA) is a global sports and media organization with the mission to inspire and connect people everywhere through the power of basketball.  Built around five professional sports leagues:  the NBA, WNBA, NBA G League, NBA 2K League and Basketball Africa League, the NBA has established a major international presence with games and programming available in 215 countries and territories in more than 50 languages, and merchandise for sale in more than 200 countries and territories on all seven continents.  NBA rosters at the start of the 2021-22 season featured a record 121 international players from 40 countries.  NBA Digital’s assets include NBA TV, NBA.com, the NBA App and NBA League Pass.  The NBA has created one of the largest social media communities in the world, with 2.1 billion likes and followers globally across all league, team, and player platforms.  Through NBA Cares, the league addresses important social issues by working with internationally recognized youth-serving organizations that support education, youth and family development, and health-related causes.

GSOC Operator