Sales Center Representative
At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow.
We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won’t take you long to find out that you are on the right track here at NASCAR!
The NASCAR Sales Center, located in Daytona Beach, FL & Phoenix, AZ, are seeking Sales Center Representative(s) with previous call center experience for a full-time shift opening. The representative will be responsible for handling inbound calls for all NASCAR properties to generate revenue across all businesses. This is a position where this individual is the first contact with customers so they are expected to build loyalty with NASCAR related products and experiences. The Sales Center operates seven days a week including evenings, weekends, and holidays.
Answering inbound calls from customers seeking to purchase advanced race tickets as well as general and/or account inquiries
Responsible for product upselling including packages and hospitality options
Staying up to date on relevant information across all NASCAR properties
Accurately process payments via credit cards
Professionally handle fan/customer inquiries
Make outbound sales calls as needed
Assist Internet Customers with account inquiries and online purchases
High School Diploma or equivalent
Previous Call Center experience highly preferred
Knowledge of ProVenue ticketing system highly preferred
Strong customer service skills
Solid Data entry and proficient computer skills
Must work well in a fast-paced, ever changing environment
Ability to work flexible hours – evening, weekends and holidays required
Punctual and reliable attendance
Problem solving, organizational and multi-tasking skills
Professional appearance and demeanor
Working knowledge of the internet
Excellent telephone and communication skills