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17 Oct 2023

Assistant Manager – Spring Training Box Office

🇺🇸 Phoenix, AZ, USA
1+ year exp.


As part of Spring Training Business Operations team, the Assistant Manager – Spring Training Box Office will be responsible for any duties related to ticket-based fan experience during Spring Training.

Core duties for this role include, but are not limited to:

  • Manage a group of 10-20 Ticket and box office staff
  • Oversee training of Box Office employees for advanced and day of game box office sales
    • Box office roles include, exchanges, will call, navigation of box office software, customer service and troubleshooting for third party ticket and ballpark application concerns and additional ticket representative duties
  • Maintains current knowledge of account functions, discount codes, price types, payment codes, and problem solving or research-oriented commands in the ticketing system.

The ideal candidate will have less than or equal to 1 year of experience in marketing, ticket sales, customer service, and leadership roles as well as the ability to communicate effectively.

Our Team

The Business Operations and Ticket Office Departments are an integral part of providing the best fan experience possible at American Family Fields of Phoenix. Our team is here to welcome guests to our beautiful ballpark, assist guests during games and other events while providing a safe, family friendly experience.

Our Pitch

You come here to make a difference. We are a purpose-led organization, focused on building an inclusive and engaging culture that fosters excellence, collaboration and ingenuity. We strive to be a model employer and cultivator of talent, empowering our teams to drive innovation through the inclusion of diverse thoughts, ideas and perspectives. We operate at the highest standard of excellence, investing in the development of our staff across all levels and embracing differences through a culture of respect and understanding.

Seasonal perks

  • Ballpark discounts
  • Recognition program and incentives
  • Diversity, equity and inclusion training and development

For more information about our Crew, other benefits and insight into our Club culture please visit our Careers Page.

External Apply