Department: Ticket Sales & Service

Direct Supervisor: Sr. Manager, Sales Development

Status: Full-time

Summary:

You’ve competed your whole life and you love the feeling of achieving results and hitting your goals. You’re a hard worker, waking up early doesn’t scare you, when you see a challenge, you get excited. Most of all, you want a career for yourself and having the opportunity to grow is important to you.

Hard Rock Stadium is a global entertainment destination and home to the Miami Dolphins, Formula 1 Crypto.com Miami Grand Prix, Miami Open, University of Miami football, Orange Bowl, Super Bowl 54, College Football Playoffs, international soccer and a host of world-class events including the 2026 FIFA World Cup. In 2019 and 2020, the organization was a recipient of Front Office Sports’ “Best Places to Work”. The team has seen record growth in ticket sales and has become recognized as one of the premier organizations to work for in sports. Under the direction of President, Vice Chairman, and CEO Tom Garfinkel, and CRO Jeremy Walls (SBJ 40 under 40 winner), the ticket sales team is prepared to continue maximizing revenue and growing careers.

The Miami Dolphins foster an environment of a “Results-Based Culture with Heart” and live by an “Attitude, Effort, Results” mindset. While this is a highly competitive setting, we collaborate and excel together as we strive to meet and exceed personal and departmental revenue goals. With career growth being the ultimate goal, our Sales Development program has produced over 100+ promotions to Account Executive roles over the last 6 years and over 13 promotions to Leadership.

The Miami Dolphins Sales Development program is an entry-level ticket sales position designed to give you the skillset you need to grow your career within the Ticket Sales side of professional sports. Your goal over a 9-12 month period as a member of our team will be to produce ticket sales revenue and ultimately earn a promotion to one of our five Account Executive sales teams within the organization.

At this time, we are searching for candidates who are available to start full-time with our organization on September 26, 2023, as part of our September Sales Development class.

For additional information, please visit our program’s website: https://www.miamidolphins.com/sales-development/development

Location:

This is a full-time position based on site at Hard Rock Stadium in Miami Gardens, FL.

Responsibilities:

Phone calls and email touchpoints are used to set appointments to showcase Hard Rock Stadium and all of the seating products available to fans. You will be a full-menu sales consultant with free reign to sell all Dolphins products, including season ticket memberships, group tickets, luxury seating, and executive suites. Furthermore, you will have the opportunity to sell concerts, international soccer matches, the 3rd largest tennis tournament in the country, The Miami Open, and the Formula 1 Crypto.com Miami Grand Prix. In this Sales Development role, you will be given all of the tools to be successful with daily sales technique trainings as a team and bi-weekly one-on-ones where we establish how you’re progressing personally and professionally as you look to grow your career.

Metrics for success include: 40 hours in-office per week, 100+ outbound phone calls each day, 5 daily sales pitches executed, and achieving annual revenue targets.

Qualifications:

Bachelor’s or Associate’s degree from an accredited college or university
Strong work ethic and desire to build a career in professional sports, specifically in Ticket Sales
Demonstrated skills in teamwork, professionalism, and time management
Positive attitude, team player, self-motivated and competitive drive
Willingness to learn in a fast-paced environment
Strong verbal and written communications skills required in English and additionally preferred in Spanish
Knowledge of Archtics ticketing software and Microsoft-based CRM platforms is a plus
Due to the nature of this industry, the candidate must be available to work a flexible schedule, including weeknights, select weekends (all Miami Dolphins home games & the Formula 1 Crypto.com Miami Grand Prix) and holidays

Featured Benefits:

Medical, dental, and vision insurance
Life insurance (including voluntary coverage for spouses and children)
Long term disability insurance
Ticket benefits for events including Miami Dolphins games, the Formula 1 Crypto.com Miami Grand Prix, and the Miami Open
Employee gym, subsidized lunch program, and discounts on a variety of products and services
401k and NFL Club Employees Pension Plan
Paid time off (PTO) and company holidays

The Miami Dolphins, Hard Rock Stadium and South Florida Motorsports are proud to be Drug-Free Workplaces. Offers of employment are contingent on successful completion of drug and background screening.

It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or other status protected by applicable federal, state, or local law.

Sales Development Representative