The Executive Suite and Club Box concierge is responsible for front line service to Executive Suites and Club Boxes, their guests and VIP’s for FedExForum and the Memphis Grizzlies. This role includes greeting, filling requests, and problem-solving during events. The concierge will monitor and control guest access to the Executive Suite level(s) and premium areas while making sure all of our guest’s expectations are being met.
In This Role You Will
Ensures all guests are greeted upon arrival and first impression standards are met.
Promotes personal guest relations and ensures Premium Seat clients receive a consistently high standard of service and quality.
Required to learn the layout of FedExForum and direct guests to proper areas of the arena when assistance is needed.
Services and fulfils individual requests with expedience and care.
Responds to all incoming inquiries, suggestions and concerns from guests.
Interacts with our Executive Suite and Club Box guests to make sure all concerns are being taken care of and suggestions are constantly being taken.
Advises, and immediately follows up with maintenance, housekeeping, security and any reported problems or concerns.
Required to work concierge desk (when scheduled) which involves answering the guest services/concierge telephone line, answering questions, redirecting guests as needed, checking tickets for access and using a radio to help guests out as quickly as possible.
Supplies management with a detailed activity report at the end of each shift and ensures all issues have been taken care of or brought to your HC’s attention.
Participates in various special events and promotional activities for our Premium Seat clients, as required.
Supervises, maintains and roams designated concierge station during scheduled event time.
Accepts, upon rotation, additional event responsibilities, including liaising with partners (food and beverage partners, security, housekeeping, Ticketmaster, etc.), attending a pre- and post-event briefing.
Keeps a smile on at all times.
The Experience You Will Bring
Must have a High School Diploma or GED
Must be 21 years of age or older.
Must be available to work any shift with a typical call time at 4:30 pm.
Minimum of three years’ concierge, hospitality, or service related experience with a strong emphasis on an exceptional level of customer service and satisfaction.
Strong communication, written, and interpersonal skills.
Must be people-oriented, a team builder, and a team player.
Must have the ability to relate professionally to all levels of staff, guests, clients, and VIP’s.
An energetic, positive, and self-motivated person.
Must be diplomatic, mature, and professional.
Ability to manage multiple tasks constantly.
Nice to Have:
Knowledge of sports and entertainment, specifically NBA basketball.
What We Offer
At the Memphis Grizzlies, we strive to provide a fun, diverse, and rewarding work environment for all team members. In addition to offering a competitive hourly wage, we have other great benefits and perks.
Discounts and Perks
Flexible scheduling around your availability
Team Store Discounts
Happy Hours and other fun activities
Discount game night meals and snack program
Employee Discounted Grizzlies and Hustle Game Tickets
NBA Sponsored Discount Programs
Employee Referral Bonuses
Employee Recognition and Years of Service Awards
Memphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.