Tour Guide
Please note-This position is a fixed term contract that will require you to work 5 days a week (includes one day at the weekend) for 8 weeks from July 10th until Sept 3rd . 2023
Our Story
At Manchester City making moments matter is a part of our DNA. Our mission is to develop a global yet local community that allows our colleagues to drive positive change through collaboration and innovation. Built around a culture of winning in the right way, our success is defined by our commitment to an inclusive environment that pushes the boundaries of what is possible in football.
Our Winning Team
You will be part of a team responsible for delivering an all-encompassing experiential, interactive tour of the Etihad Stadium and the City Football Academy. Tours will be delivered to a wide audience from all over the world and it is the role of the tour guide to deliver a first-class Manchester City experience and bringing this to life with exceptional and engaging story telling skills.
Your Impact
To be a brand ambassador for Manchester City by conducting engaging tours of the Stadium and CFA to a wide audience.
To play a front of house role, meeting and greeting guests, taking and selling photos.
To oversee the distribution of the media guides.
To effectively operate all the Tours show technology to deliver a first class guest experience
Sales -To upsell other tour products as and when appropriate
To adhere to all Manchester City Operational and Health Safety and Security procedures
What are we looking for
The must have’s:
Experience of presenting to groups.
Experience of managing/controlling large groups.
Experience of working with children.
Experience of working within a customer focussed environment.
Excellent story telling skills.
Passionate about football.
Ability to connect and engage with a wide varied audience.
Enthusiasm and willingness to be flexible in approach to achieve desired outcomes.
Pro-active and engaging style.
Friendly and easy to get along with.
Strong 'can do' approach.
A team player at all times.
Remain calm under pressure.
Excellent time management skills
Good knowledge of the Premier League and Manchester City
The nice to have’s:
Acting Experience
Ability to speak a second language.
Customer Service qualification.
Experience of having worked within a Visitor Attraction.
Experience of using a till and bookings system