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Job listing closed on 17 Nov 2023
3 Nov 2023

People Services Coordinator

🇬🇧 Manchester, UK
Full Time
2+ years exp.


Manchester, GB

Opening Date: 2 Nov 2023

Full Time / Part Time: Full Time

Contract Type: Permanent

Closing Date of Applications - 16th November 2023

Our Story

Established in 2013, City Football Group is the world’s leading private owner and operator of football clubs, with total or partial ownership of thirteen clubs across the world. City Football Group also invests in other football related businesses and serves as a global commercial platform for our partners, whilst fulfilling our purpose of empowering better lives through football on a local and global scale, consistent with what “City” football has meant to people for over a century.

Our Winning Team

Our purpose is to empower better lives through football. We are proud of the role City Football Group clubs play in their localities, delivering positive economic, social and environmental impact through our operations and through programmes and activities that bring about meaningful, lasting change.

The People Services Coordinator is a support role, focusing on HR administration and HR systems. The People Services Coordinator will be part of a HR Operations team of 15 people (inclusive of this role) and a wider HR team. It will provide HR administration across the HR operations and wider HR team and all City Football Group employees.

The main purpose of the role will be to manage the HR administration for all key HR processes, including starters, leavers, and employee changes, ensuring all information has gone through the relevant authorisation procedure, and is processed timely and accurately. This will include inputting into the payroll system in line with monthly payroll deadlines.

This is Your City

As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and dental cover, an annual discretionary bonus, plus a range of partnership and lifestyle discounts.

Your Impact

  1. Payroll- inputting monthly staters, leavers and changes. Ensuring adhering to payroll deadlines and where required supplementary payroll log is maintained. Also ensuring casual workers and consultants are processed

  1. To monitor and manage the HR inbox ensuring all queries are dealt with in a timely manner – taking ownership for queries on benefits, HR systems (including LMS & PDR) & 1st line general policy advice -escalating to a HR Advisor or HR Manager where required
  2. To produce regular and ad-hoc reports as and when required and to analyse data on employee information. To also use data to ensure deadlines are monitored and actioned – for example probation and FTC expiry dates

  1. Benefits administration – updating membership lists with starters and leavers, notifying brokers and key suppliers of membership changes (starters, leavers, address changes), P11d data capture, fleet administration (driving license and policy checks) and updating HR systems with benefit information

  1. To be responsible for ensuring HR systems (i.e. Success Factors (SAP), Citylearning, HR Hub, Organizational charts and benefits portals/ sites and are maintained
  2. To manage maternity & paternity cases including employee meetings & advise, document completion and systems inputting
  3. Provide general administrative support to the wider HR team including raising team POs, stationary orders, booking facilities, training, and team post
  4. Providing project support to other members of the HR Operations team and where required

What we are looking for


  • Experience of working in a HR administration role a busy HR environment within a medium/large sized diverse organisation
  • Strong core HR administration experience, including starters, leavers & changes
  • Experience inputting payroll data
  • Confident using HR systems, running reports and an understanding how data analytics can help to drive best practice in HR administration
  • Ability to work in an agile manner, using on-the-job learning to create continuous improvement
  • Excellent at building internal networks due to credibility and communication style
  • A knowledge and appreciation of the importance of confidentiality
  • High attention to detail


  • A knowledge of HR systems, particularly Success Factors HRIS, e-learning systems and LMS/PDR systems would be beneficial
  • A knowledge and understanding of wider HR policies and practices
  • International HR administration experience
  • Educated to A-level and/ or CIPD qualification

Welcome to your City

City Football Group is on a mission to become the world’s leading sports entertainment organisation, and we will continually push to achieve this with talented colleagues from diverse and wide-ranging backgrounds.

Those different perspectives and experiences will continue to help us empower better lives, create electric moments for the fans and seize opportunities for the future.

Positive impact that leads to lasting change is at the core of our values, if you want to be part of this forward movement, we welcome you

Job Segment: Payroll, HR, Compensation, HRIS, Information Systems, Finance, Human Resources, Technology