For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

JOB DESCRIPTION:

The Ticket Operations Associate will assist Ticket Operations leadership in improving day-to-day effectiveness and efficiency. Primary responsibilities include clerical, administrative, and operations support under the general guidance of Ticket Operations management. The Associate will share responsibility of maintaining strong relationships with fans, partners, venue staff, and team executives in a manner that elevates customer service standards. The incumbent will work during regular office hours and/or event hours including evenings, weekends, and holidays.

ESSENTIAL FUNCTIONS:

Support the Ticket Operations team with execution of daily operations and administration of department
Assist with game day operations for home games and special events to uphold high guest service standard
Act as an operations resource for sales executive inquiries/issues
Continuously identify and suggest processing efficiencies for sales and ticket operations
Assist with preparation of daily financial reconciliation reports and chargeback disputes
Assist with validation of pricing/offers/events within ticketing system and online
Formulate and complete special projects and reports as assigned by management

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

Proficient with Microsoft Excel, Outlook, Word; ability to learn required business systems
Ability to prioritize workload and solve problems efficiently and quickly
Ability to provide excellent customer service to all internal and external clients by representing the organization and department professionally
Ability to multi-task in a fast-paced environment
Assertive, motivated, self-starter, autonomous, collaborative
Ability to handle highly sensitive and confidential information
Ability to access and input information using a moderately complex computer system
Available to work various hours including evenings/nights, weekends, and holidays

QUALIFICATION STANDARDS:

Education:

College degree preferred
Sports Management, Business Administration, or related field

Experience:

Minimum of 1 year of related work experience

Pay Scale: $17.00 - $19.00

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.