Title: Fan Services Representative (seasonal Mar-Oct)

Department: Security & Guest Services

Reports to: Manager, Fan Services

Status: Part-Time, Seasonal

Pay Rate: $17.00 - $20.00/hour*

*Compensation rates vary based on job-related factors, including experience, job skills, education, and training.

The Fan Services Representative will be responsible for greeting fans and directing them throughout Dodger Stadium. Additionally, they will be responsible for distributing information and receiving, routing and resolving incoming fan comments and concerns. The Representatives will take the lead on communicating and forging relationships with Dodger fans.

Essential Duties/Responsibilities:

Greet guests and provide them with Dodger Stadium information (directions, club history, policies and procedures, etc.)
Address guests’ concerns, complaints and compliments in a professional and timely manner
Input and track all applicable data provided by fans into customer service system
Ensure concerns are addressed and communicated to management
Work closely with all other departments to resolve issues
Provide excellent customer service to internal and external customers to ensure positive interaction as it relates to the fan experience
Provide random acts of kindness for our guests, especially children and those visiting Dodger Stadium for special occasions to provide positive, lasting memories
Perform related duties as assigned

Basic Requirements/Qualifications:

High school diploma, GED or equivalent
Minimum two to three years’ work experience in customer service
Possess strong listening skills including the ability to empathize with our guests and people in our community
Maintain a positive outlook that demonstrates approachability and friendliness
Demonstrate excellent oral and written communication skills
Possess excellent organizational record keeping and planning skills
Proficiency with Microsoft Word, Excel and Outlook is a plus
Ability to read and communicate effectively in English, multilingual is a plus (fluency in Spanish, Korean, Chinese or Japanese is preferred)
Ability to stand for entire four (4) to seven (7) hour per shift; walk; reach with hands and arms and occasionally lifting up to 25 pounds
Ability to work evenings, nights and holidays as needed

Current Los Angeles Dodgers employees should apply via the internal job board in UltiPro by following these prompts:

MENU > MYSELF > MY COMPANY > VIEW OPPORTUNITIES > select the position > CONSENT > APPLY NOW

LOS ANGELES DODGERS LLC is firmly committed to providing equal opportunity for all qualified applicants from every race, creed, and background. The Organization is also firmly committed to complying with all applicable laws and governmental regulations at the state and local levels which prohibit discrimination.

LOS ANGELES DODGERS LLC considers all applicants without regard to national origin, race, color, religion, age, sex, sexual orientation, disability, military status, citizenship status, pregnancy or related medical conditions, marital status, ancestry-ethnicity, or any other characteristic protected by applicable state or federal civil rights law. The Immigration Reform and Control Act require that the Organization obtain documentation from every individual who is employed which verifies identity and authorizes their right to work in the United States.