Position Overview:

Built upon our storied legacy, we win on and off the field by intentionally uniting our players, alumni, teammates, and guests. We strive to create meaningful relationships and deliver a world class experience in all interactions. It is our shared responsibility to ensure that the greatness of the Raiders is in its future.

Responsible for providing personalized, customer-oriented service to our Premium clients at all Allegiant Stadium events. Help to create and maintain a first-class environment by offering one-of-a-kind experiences via creative problem-solving and exceptional customer service.

Essential Job Functions

Provide customized Premium level service to guests by being proactive with their requests and attending to their needs during all Allegiant Stadium events.
Conduct pre and post-event checklists of all Premium seating areas to ensure expectations are met.
Proactively greet and welcome Premium guests as they enter Allegiant Stadium.
Positioned at designated locations to develop rapport and positive relationships with Premium clients and their guests.
Identify opportunities to create memorable experiences that are unique to our Premium clients.
Resolve ticketing, seating, and wayfinding issues encountered by Premium guests.
Act as a steward for our premium spaces, ensuring guest exclusivity and integrity through diligent access control, including ticket verification, wristbanding, and credential checks.
Retain an extensive knowledge of Allegiant Stadium policies and procedures, seating sections, and key stadium personnel.
Collaborate with all Teammates at Allegiant Stadium to help create a seamless and consistent guest experience.
All other duties as assigned.

Qualifications:

Demonstrated experience in customer service.
Excellent verbal communication skills with proven ability to manage complex situations.
Ability to work well within a fast-paced environment with multiple priorities.
Established professional, personable and dedicated work ethic. Works well in a team setting.
Flexibility to work non-traditional hours on weekdays, weeknights, and weekends according to the Raiders home schedule and events schedule.
Must be available for all Allegiant Stadium events.
Respects and understands client and celebrity confidentiality.

Physical Aspects of Position (includes but are not limited to):

Standing for long periods of time, frequent walking, and stair climbing
Frequent bending, kneeling, pushing, and pulling
Must be able to lift and/or move up to 50lbs.

The Las Vegas Raiders provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Premium Hospitality Concierge