Position Overview:
Built upon our storied legacy, we win on and off the field by intentionally uniting our players, alumni, teammates, and guests. We strive to create meaningful relationships and deliver a world class experience in all interactions. It is our shared responsibility to ensure that the greatness of the Raiders is in its future.
Allegiant Stadium and the Las Vegas Raiders are hiring individuals to serve as Stadium Operations Representatives. This position will allow you to gain exposure in stadium operations, access control, and other team initiatives in an NFL setting. The ideal candidate for this role is energetic and possesses strong verbal and interpersonal skills, with the ability to communicate effectively with guests and other employees.
Essential Job Functions
- Assist with gameday preparation of equipment, signage, and technology to ensure proper execution on gameday
- Assist in all necessary equipment breakdown following each game
- Assist in the ticket scan and guest escort portion of pregame pass pick while monitoring access and offering exceptional service to our guests. Operate gameday assistant check-in and communicate issues accordingly
- Operate gameday credential pick up window, including database searches and credential printing
- Prepare, distribute, and inventory all gameday credential supplies
- Escalate and communicate credential requests and issues on gamedays
- Support credential scanning operation and troubleshoot when necessary
- Proactively assist guests with questions, directions, special accommodations, and requests
- Support “Responsibility Has Its Rewards” program and troubleshoot any issues
- Assist with the preparation of the Teammate Incentive program; set up and operate redemption tables on event days
- Generate detailed evaluations that collect thorough and accurate feedback on the stadium guest experience as part of the Secret Shop Program
- Work cohesively in a team dynamic to complete secret shop reports
- Proactively provide assistance, answer questions, and communicate security measures
- Conduct facility sweeps to ensure a safe and enjoyable experience for all fans; report potential hazards or incidents to the Game Day Operations Center
- Work in conjunction with all property vendors (i.e. law enforcement, food & beverage, security, retail, box office, etc.)
- Have full knowledge of the Las Vegas Raiders ticket and stadium policies
- Have full knowledge of Allegiant Stadium gameday procedures and layout
- Enforce the team rules, regulations, and policies of the Las Vegas Raiders, Allegiant Stadium, and the National Football League
- All other duties as assigned
Qualifications:
- Must be available to work all Las Vegas Raiders home games as well as other Allegiant Stadium events as needed.
- Excellent customer service skills.
- Comfortable working in a fast-paced environment.
- Ability to work extended hours and flexible schedule including nights and weekends as needed
Physical Aspects of Position (includes but are not limited to):
- Sitting for long periods of time throughout shift
- Occasional lifting and carrying up to 25lbs
- Occasional walking, standing, bending, kneeling, pushing, and pulling
- Standing for long periods of time. Walking long distances.
The Las Vegas Raiders provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.