True North Sports + Entertainment is looking for customer focused and highly motivated Box Office Supervisors to join our team.

Box Office Supervisors perform a wide range of important duties to ensure the delivery of a superior guest experience at the Box Office.

What to be excited for in this role:

  • Provide exceptional customer service to all Winnipeg Jets, Manitoba Moose, Canada Life Centre, and Burton Cummings Theatre guests, responding to both in-person and online inquiries.

  • Ensure account holders have an understanding of the Mobile Ticketing System, and that all amenities of the program are thoroughly and effectively communicated.

  • Ensure all information is accurate, current, and well-documented for all customer account correspondence and activities in CRM database.

  • Assist with night-of-event set up, prepare workstations, organize and distribute "will-call" tickets.

  • Conduct in-person ticket sales at box office locations across multiple ticketing software platforms.

  • Balance and account for cash and credit card receipts from sales transactions for daily reconciliations and deposits.

What we need from you:

  • Demonstrated experience providing superior customer service and proactively anticipating problems and/or issues.

  • Excellent attention to detail.

  • Sound ability to communicate in verbal and written form.

  • Proven time management and organizational skills.

  • Ability to maintain composure and professionalism in difficult situations.

  • Evening and weekend availability, with potential for holidays on an as-needed basis.

  • Daytime availability is not required, but is considered an asset

  • Strong computer skills with working knowledge of Microsoft Office.

  • Highly motivated and proactive self-starter.

Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodation may contact, in confidence, [email protected]

Why you should join us:

As a top employer in Manitoba since 2008, True North Sports + Entertainment offers challenging and meaningful work in a fast-paced work environment, exciting opportunities with room to grow and develop, a variety of work day-to-day, and a rewarding and enjoyable place to work.

Submission Requirements:

To be considered for this position, please complete the application form below and attach your cover letter and resume (combined into one document)

The job opportunity will be open until all positions filled, for current and future opportunities.

True North thanks all that apply however only those selected for interview will be contacted. No phone calls please.

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