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An exciting opportunity has become available within the Supporter Services Team at Watford Football Club.

We are currently looking to recruit Casual Matchday Vicarage Roadies. The purpose of the job is to enhance home and away supporters’ matchday experience by providing them with a warm welcome to Vicarage Road.

Key responsibilities will include but are not limited to:

  • Arrive at Vicarage Road three hours before kick-off – to be positioned at a strategic place around the stadium until kick-off and pro-actively approach supporters.

  • Ensure all fans are made to feel welcome.

  • Manage Ticket Office collection queues.

  • Assist disabled supporters with stadium access requirements.

  • Help solve issues and matters that may arise.

  • Ensure late supporters (post kick-off) can enter stadium in a timely fashion.

  • Adaptability as roadies will have different tasks and responsibilities.

  • Provide post-match feedback to club’s Supporter Liaison Officer to allow for the constant improvement of the matchday experience.

The successful candidate will enjoy working as part of a team, be enthusiastic, hardworking, and be flexible to the requirements of the position and the business.

Applicants should ideally live local to Watford and London Colney or the surrounding areas and be a UK resident or non-UK resident with a valid UK work permit, and ideally have experience working within a similar role.

You must have:

  • Experience in conflict management and customer services.

  • An understanding of the need of football supporters and the matchday environment.

  • The ability to identify people in need of assistance and resolve their problems accordingly.

  • Good initiative to work without direct supervision. There may be periods of time where lone working is required.

  • Understanding of the club’s commitment to EDI & Safeguarding.

Employer: Watford Football Club

Job Title: Casual Matchday Vicarage Roadie

Rate Of Pay: £9.50 per hour

Location: Watford Football Club - Vicarage Road Stadium

Type: Casual Worker

Passport/Visa: Must be eligible to work in the UK

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