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Monumental Sports & Entertainment (MSE), located in Washington, D.C., is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates five professional sports teams: the 2019 WNBA Champion Washington Mystics, the 2018 NHL Stanley Cup Champion Washington Capitals, NBA's Washington Wizards, NBA G League’s Capital City Go-Go, and 2020 NBA 2K League’s Champion Wizards District Gaming. The company is also co-owner of aXiomatic, which has controlling interest in global esports franchise Team Liquid, and owns and operates Capital One Arena (COA) in Washington, D.C. MSE also manages MedStar Capitals Iceplex, the state-of-the-art training facility for the Capitals and EagleBank Arena on George Mason University's campus. In conjunction with the District of Columbia and Events DC, MSE is a partner in a new sports and entertainment facility in Southeast DC on the St. Elizabeth’s East campus that opened in September 2018. Facility highlights include MedStar Wizards Performance Center, the brand-new training facility for the Wizards, Go-Go and Mystics, and a 4,200-seat arena which serves as the new home of the Mystics and Go-Go. MSE recently opened the first ever in-arena sports book with William Hill at COA and also co-owns and operates Monumental Sports Network (MSN) with the NBC Sports Group. MSN is the mid-Atlantic region’s top destination for exclusive fan experiences and original sports content across desktop, tablet, mobile and OTT streaming devices. Visit www.monumentalsports.com.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:

  1. You will provide first-class customer service and value for our fans.
  2. You will champion a double-bottom line that engages, unifies and gives back to the community we serve.
  3. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
  5. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. You will innovate. We are nimble and first to market. We are not averse to risk.
  7. You will have fun. We are in the business of happiness.

Position Overview: The Manager, Membership Services position is responsible for all revenue goals associated with an assigned account of existing season ticket holders. This position will prioritize establishing positive relationships by providing world-class service, meeting with and learning about account holders and delivering excellent communication regarding events, programs and benefits to our season ticket members.

Are you a sales/service professional with excellent customer service skills and a passion for sports? We would love to hear from you!

Responsibilities:

  • Meet and exceed retention and associated revenue goals with assigned account base.
  • Build positive relationships through active communication, including seat visits, phone calls, emails and other relevant communication channels.
  • Improve year-over-year fan experience.
  • Sell upgrades, add-ons and referrals.
  • Make a minimum of 40 outbound calls per day.
  • Communicate all relevant team happenings, events, and plan holder benefits. Present oneself as the go-to person.
  • Develop and deliver customized programs, benefits, and events to drive ticket holder loyalty.
  • Work with and support many internal departments to execute integrated programs.
  • Respond and resolve customer complaints, requests and inquiries; handle difficult fans and situations in a calm and professional manner.
  • Exceed assigned service levels and standards.
  • Ensure plan holder information and data are accurate and complete for assigned accounts.
  • Support department special events, including mail invitations, track RSVP’s, and coordinate event set-up.
  • Work all Wizards home games to service customers and support game night duties.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s Degree.
  • 1+ year experience in a service and hospitality, sales, or event management position.
  • Strong interpersonal and communication skills both verbal and written.
  • Outstanding work ethic, results-oriented and dedicated to success.
  • Ability to build positive professional relationships with clients and colleagues.
  • Problem solver, detail driven, and an excellent teammate.
  • Basic knowledge of Archtics Ticketing System and SalesForce is helpful.
  • Flexibility to work evenings, weekends, and holidays as needed.

All applicants for employment at Monumental Sports are required to be fully vaccinated against COVID-19 prior to commencing employment. Applicants who receive a conditional offer of employment will be required to produce proof of vaccination status prior to their first day of employment. Monumental Sports will evaluate requests for reasonable accommodations for applicants unable to be vaccinated due to a religious belief, disability or pregnancy on an individualized basis in accordance with applicable laws.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.