Position Summary: The Washington Spirit is currently seeking a Manager, Group Sales & Service. This manager role is primarily responsible for overseeing the group sales revenue business, programs, and events. This position will report to the VP of Ticket Sales. The Manager is responsible

for the day-to-day leadership, coaching, & training of Group Sales Account Executives, and seasonal group sales representatives within the Washington Spirit ticket sales department.


  • Lead the group sales business plan with key group ticket initiatives including theme nights & events, large scale programs, special offers, and fan experience packages.

  • Oversee all group sales processes including planning campaigns, sales timeline/calendar, group sales & retention events, along with continued training and on-boarding the ticketing team.

  • Collaborate with internal stakeholders on all group sales related efforts including our marketing, community relations, and game day operations.

  • Maintain and develop relationships with important group sales clients.

  • Implement year-round communication strategies to enhance the customer experience.

  • Meet and exceed personal and departmental revenue goals set by the leadership team.

  • Manage our key business partnerships with third party vendors & technology partners.

  • Active ticket sales leadership member charged with supporting staff growth and development.

  • Embrace and support fan development initiatives, creative ticket sales ideas, and community.

  • Other duties as assigned.


  • Bachelor’s degree or equivalent work experience

  • 4+ years in ticket sales with at least one (1) year of supervisory responsibility

  • History of being a top revenue producer for a sports and/or entertainment organization

  • Equivalent experience working in a leadership support role, preferably with supervisory duties

  • Proven ability to work cross functionally and execute large-scale events and programs

  • Strategic business planner with process-driven mindset and attention to detail

  • Strong passion for developing positive sales cultures and long-term growth of sales team

  • Excellent working knowledge of Ticketmaster and Archtics software, in addition to Word, Excel, and PowerPoint

  • Able to show a profound understanding of originating Customer Relationship Management (HubSpot) data to cultivate and assign opportunities to staff

  • Demonstrated ability to lead, coach, mentor, and motivate a group of people

  • Comfortable performing multifaceted projects in conjunction with day-to-day activities

  • Strong oral and written communication skills

  • Excellent interpersonal, participative, and team concept skills

  • Comfortable interacting with all levels of staff, clientele, and vendors

  • Must be able to manage schedule to achieve daily and weekly goals for deadlines, appointments, and meetings

  • Able to work flexible hours, including evenings, weekends, and holidays as required

  • Must be fully vaccinated against Covid-19

Washington Spirit is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.