The Retail Supervisor plays a vital role in the daily operations of the retail store by overseeing part-time employees, daily tasks, merchandising, product levels, and more. A strong candidate for this position demonstrates a positive and professional image at all times. This individual understands that they have the ability to impact each guest’s experience, and does everything that they can to enhance the experience while abiding by company policies.

The Retail Supervisor must be available to work at least 90% of Nationals 81 home games, special events, and day store hours and must be available to work 16 to 32 hours per week while the Nationals are away.

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities

  • Promote a positive, professional, safe, and trusting environment for all our valued associates.

  • Create a positive experience for both internal and external customers.

  • Assign daily tasks to Associates and ensure they are executed promptly; reprioritize as needed.

  • Ensure that all Associates are “Coached for Success” as needed to maintain the highest quality service possible.

  • Effectively communicate, clarify, and enforce company policies and procedures to associates.

  • Effectively operate the point-of-sale system by entering accurate sales information and processing returns/exchanges that align with our policies.

  • Maintain the cleanliness and appearance of retail locations.

  • Communicate regularly with the Retail management team to:

    • Relay any customer concerns regarding experience, pricing, or merchandise.

    • Evaluate part-time employees’ performance.

    • Provide progress updates for assigned tasks.

  • Support back-of-house operations by maintaining inventory levels, shrink reduction, and stock room organization.

  • Review inventory levels with the Store Manager on the sales floor and stockroom and makes necessary inventory recommendations.

  • Assist with recruiting, interviewing, hiring, and training Retail Associates.

  • Other duties as assigned.


Minimum Education and Experience Requirements:

  • At least 2-3 years of retail store supervision experience

Knowledge, Skills, and Abilities necessary to perform essential functions:

  • Ability to manage priorities and coordinate tasks to solve day-to-day challenges in a dynamic environment

  • Ability to manage multiple tasks while remaining calm under pressure

  • Ability to anticipate and solve problems accordingly

  • Ability to work independently and responsibly in a fast-paced environment

  • Ability to work independently and as a team player, who cares about the team’s work and success

  • Uphold Core Values: Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together

Physical/Environmental Requirements:

  • Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights. Employee will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

All applicants for employment at the Washington Nationals are required to be fully vaccinated against COVID-19 prior to commencing employment. Applicants who receive a conditional offer of employment will be required to produce proof of vaccination status prior to their first day of employment. Applicants with qualifying disabilities or bona fide religious objections may be exempted from this requirement or otherwise accommodated if they are unable to be vaccinated.