We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you!
Ticket Centre Representatives play an integral role as the first point of contact with our fans at the Ticket Centre, whether that be in person, over the phone or on email. They perform sales and service functions at the Ticket Centre and assist our fans with ticketing inquiries. This is a part-time, hourly, events-based position.
A typical shift includes:
Performing sales and service functions at Ticket Centre and ticket windows to external and internal clients, offering an exceptional and individualized customer experience
Receiving and distributing tickets under ‘will call’, premium tickets, and special programs (e.g., Family Packs, Holiday Packs, etc.)
Answering general ticketing and building inquiries at window, over telephone, and email
Solving ticketing issues that arise from external customers or from internal bookings (e.g., NHL, promoters, staff, AG, etc.) in a timely manner
Documenting customer ticket issues, concerns or feedback for review and/or follow-up by management or MXS team
Maintaining and conducting final balance of cash float
Performing and communicating service policies and procedures to Season Ticket Members
Promoting, renewing, and selling ticket products and services, whenever possible
Other duties as required
REQUIRED EXPERIENCE AND QUALIFICATIONS:
Minimum 2 years’ customer service, sales and/or promotions experience
Must be able to work evenings and weekends/holidays, as required
A commitment to service excellence and proven team player
Excellent verbal communication skills, with a friendly and professional manner
Effective time-management skills and ability to multi-task in a dynamic, fast-paced environment
Excellent computer knowledge in standard office applications and database systems
Superior attention to detail and strong organizational and problem solving skills
Non-Canadian residents must hold a valid work permit expiring no earlier than December 2023
Experience with Ticketmaster systems is an asset
Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.
This position will remain open until filled.