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The Staff Services Assistant is a key behind-the-scenes role at Rogers Arena, preparing our Event Staff with uniforms and equipment for each hockey home game and concert event. This position is responsible for providing best in class service to Event Staff employees, while maintaining the Rogers Arena wardrobe room, wardrobe inventory, and equipment. This is a part-time, hourly, events-based position.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned as required)

  • Provide proactive, best-in-class service to all Event Staff, providing them with uniform pieces and equipment required for each Canucks home game and concert event

  • Manage inventory, ensuring adequate stock levels are maintained and replenished when required

  • Monitor all equipment housed in the wardrobe room (e.g. flashlights, radios etc.) and ensure all are fully stocked and in working order prior to each event

  • Maintain records of uniforms assigned and returned in the HRIS system

  • Ensure efficient, tidy and well-organized wardrobe room and inventory

  • Take proactive steps to improve efficiencies and find cost savings in uniform distribution processes

  • Prepare and deliver necessary communication to staff on all wardrobe related information

  • Coordinate maintenance of uniforms, including repairs and cleaning

  • Follow up on items checked out in the previous nights’ event to ensure their return and follow up with employees if they are not; follow up with staff who have left the company to encourage uniform return

  • Administer the uniform deposit reclaim process for uniforms not returned

  • Provide support and relief to the Staff Services & HR Departments as required

REQUIRED EXPERIENCE AND QUALIFICATIONS:

  • High School diploma; ideal position for a post-secondary student

  • Positive, energetic, friendly team player, with a can-do attitude

  • Excels at providing not just good customer service, but best in class service

  • Extremely organized and does not compromise on ensuring an efficient, tidy workspace

  • Motivated by a busy, fast-paced environment

  • Exceptional interpersonal and communication skills

  • Experience with inventory databases and working knowledge of MS Word and Excel would be an asset

  • Previous inventory control experience would be a definite asset but is not required

  • Must be able to stand for periods of time and lift up to approximately 35 pounds

  • Must be available to work frequent evenings and weekends; shifts are based on the event schedule and begin mid to late afternoon running through the event and up to 1-2 hours post event. Daytime shifts may also be required.

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.

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