We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you!
Each of our supervisors plays an integral role in leading staff within the Premium Hospitality Department and providing exceptional service to our fans and guests. With a positive, energetic, and enthusiastic approach, supervisors will build, coach, and motivate high performing teams with a focus on excellence, passion, and commitment to quality product and service. This is an hourly, primarily events-based position.
A typical shift includes:
Leading respective team and providing ongoing coaching and recognition to team members to ensure excellent hospitality is provided and the fan experience is exceptional
Contributing to building a high-performance team by actively partnering with all staff of Rogers Arena
Completing post-event administrative responsibilities such as cash reconciliations, gratuities disbursements, product orders, and staff hours submissions
Owning inventory responsibilities for their Club
Other duties as required
REQUIRED EXPERIENCE AND QUALIFICATIONS:
Must have a passion and commitment to work all Vancouver Canucks home games
Must be able to work weeknights, weekends, and holidays with varied start times based on the needs of the event and with this being an event-based business
Must be able to safely lift up to 35 lbs.
Must be able to stand during scheduled shift, and withstand repetitive walking, reaching, and bending for long periods of time
Completion of a Serving it Right certificate
Highly committed to a premium level of service
Strong written and oral communication and interpersonal skills
Professional, premium appearance and manner
Must possess a demonstrated background in restaurants and Supervisory/Management skills, including the ability to lead and be part of a team and to maintain and develop standards and coach for improved performance
Ability to maintain a calm demeanor and react appropriately and effectively to situations as they arise with minimal supervision
Possess superior conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele
Demonstrate excellent on-the-spot problem solving skills, including the ability to independently handle service recovery situations to a fan’s satisfaction
Strong computer skills with functional knowledge of Microsoft Excel and Word
Non-Canadian residents must hold a valid work permit expiring no earlier than October 2023
Fine dining experience is an asset
Wine knowledge is an asset
Micros POS knowledge is an asset
Previous experience with OpenTable or Seven Rooms reservation is an asset
Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.
This position will remain open until filled.