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The IT Support Technician will be the first point of contact for technical support for the internal customers of the Abbotsford Canucks. The selected candidate will be assisting end users and troubleshooting company supported software and hardware.

A typical day includes:

  • Providing first and second level support on computer hardware and software issues on both Microsoft and Apple platforms

  • Ensuring timely recording, tracking, escalation, and resolution of end-user technical problems and requirements received via telephone, e-mail, or in person

  • Recording all calls in the IT ticket management system as per escalation procedures, settings priorities and assigning to IT team members as appropriate

  • Collaboratively liaise with other team members, departments and appropriate vendors, following issues through to resolution

  • Tracking hardware and software inventory

  • Assisting in documenting and communicating user/technical service policies for products supported by the Help Desk

  • Developing reference and training materials and provide end-user training

  • Provide support for basic network and system administration including network patching, Wi-Fi connectivity and IP telephony.

  • Assist with implementation, troubleshooting, maintenance & upgrades

  • Assistance and support of Vancouver based Help Desk team when required

  • While based in Abbotsford, there may be occasional travel to Rogers Arena in Vancouver

  • Supporting outside normal business hours, including events at Abbotsford Centre

YOU MUST HAVE:

  • 2 – 3 years’ experience within the Information Technology industry in a support capacity

  • A university degree or diploma, preferably in a technical related field

  • Strong competence in the Microsoft Ecosystem (Office/O365, Exchange 2013/16, Remote Desktop, Server, Desktop OS)

  • Strong knowledge of iOS devices

  • Ability to work in a fast-paced team-oriented environment

  • Strong organizational skills and attention to detail, with the ability to multi-task and balance priorities

  • Excellent written and verbal communications skills

  • Exceptional customer service skills with an ability to interact in a professional and friendly manner with end users at all levels within the organization

  • Solid problem solving and troubleshooting skills coupled with a willingness to learn

  • Ability to work independently, working flexible, extended hours, as required

YOU MAY ALSO HAVE:

  • Previous experience with Point-of-Sale hardware and software

Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.

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