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POSITION SUMMARY:

As part of our Event Services Team, you will be Supervising Event Host employees, ensuring compliance with all policies and procedures while making sure every guest who enters Rogers Arena has a safe and enjoyable experience during hockey games and concerts at Rogers Arena. This is a part-time, hourly, events-based position. A typical shift includes:

  • Serving the needs of the guests and make necessary operational decisions to ensure guests receive direct, personable service and immediate results
  • Supervising an assigned area in the building to ensure effective crowd management
  • Responsible for the supervising, coaching, and performance management of unionized event staff
  • Assisting with interviewing and selection of new hires and delivery of job specific training and orientation
  • Ensuring staff are knowledgeable about safety and emergency procedures
  • Documenting and deliver employee performance reviews
  • Investigating and document performance incidents that may lead to disciplinary action
  • Delivering effective briefings at beginning of each shift
  • Appropriately deploying staff to meet the unique needs of each event and deployment commitments
  • Communicating appropriate event incidents to Duty Managers and ensuring appropriate documentation is completed
  • Responding to guest problems/evictions and ensure appropriate action is taken by the staff
  • Providing peer support on a proactive basis to all members of the supervisor team
  • Identifying and communicate ideas, processes, systems, skill upgrading, and information that would assist the supervisor team in continually improving its and the Company’s efforts to achieve 100% employee and customer satisfaction

REQUIRED EXPERIENCE AND QUALIFICATIONS:

  • Must be at least 19 years of age
  • Must be able to walk up and down stairs, stand for a significant portion of the shift, work in a crowded and noisy environment, and use a radio
  • Several years’ supervisory experience in the hospitality/service industry, including experience in hiring, motivating, coaching, and directing a sizable group of unionized employees
  • Demonstrated commitment to customer satisfaction with the ability to respond promptly and effectively to customer’s needs
  • Excellent interpersonal and communication skills with the ability to interact positively and professionally with a diverse customer base and staff at all levels
  • Ability to present information and instructions in a clear manner
  • Excellent problem solving and crisis management skills in a fast-paced environment
  • Confident, friendly, approachable, outgoing, team player; able to gain the confidence and trust of management, colleagues, direct reports
  • Non-Canadian residents must hold a valid work permit expiring no earlier than January 2023
  • Successful completion of customer service training (e.g., Super Host, Hospitality training) and/or training in assisting the special needs public is an asset
  • First Aid certificate and/or WHMIS training is an asset

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

Canucks Sports & Entertainment (CSE) is committed to taking all reasonable precautions to provide a safe and healthy environment for all employees, fans, 3rd party partners, volunteers and other visitors to our workplace. Large indoor gatherings are an essential component of our operations. As such, it is a condition of this employment that successful candidates be fully vaccinated for Covid-19 and provide confirmation of vaccination status prior to their start date, subject to any approved reasonable accommodation.

This position will remain open until filled.

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