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Company Description

Maple Leaf Sports & Entertainment (MLSE) one of the world's premier sports and entertainment companies, owns the Toronto Maple Leafs (NHL), Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL), Toronto Marlies (AHL), Raptors 905 (NBA D-League), TFC II (USL) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. Its charitable arm, MLSE Foundation, focuses on funding initiatives to support youth through sport and recreational programs. In 2017 MLSE Foundation, with support of community and corporate partners, built MLSE LaunchPad, a 42,000-sq. ft. space dedicated to programming that support its four Pillars: Healthy Body, Healthy Mind, Ready For School and Ready For Work.

MLSE also owns and operates Scotiabank Arena, Canada’s premier sports & entertainment venue hosting more than 200 events each year, as well as two digital channels (Leafs Nation Network and NBA TV Canada), and has a partnership with Live Nation (the biggest concert promoter in the world). MLSE has also invested in and operates five of Toronto's sports facilities – Coca-Cola Coliseum, BMO Field, BMO Training Grounds at Downsview Park, home of Toronto FC's Academy and the First Team's practice facility, the Toronto Raptors’ training facility and the MasterCard Centre for Hockey Excellence, the practice facility for the Maple Leafs and Marlies.

MLSE’s common purpose is to unite and empower employees to deliver extraordinary moments to our fans and each other.

Job Description

As a valuable member of the Security Services team, you will be responsible for the delivery of championship fan service, while maintaining high security standards during a variety of events.

  • Provide professional, diplomatic and pro-active fan service.
  • Offer a friendly and informed response to any service related issue/inquiry.
  • Report, evaluate and follow up on all incidents.
  • Conducting bag and identification checks.
  • Assist in emergency situations including evacuation and injury.
  • Communicate positively and professionally with co-workers and fans.
  • Ensure adherence to MLSE house policies and procedures, including alcohol enforcement.
  • Follow all MLSE Health & Safety policies and procedures.
  • Work in compliance with the provisions of the Occupational Health & Safety Act.
  • Adhere to MLSE service standards and policies.
  • Perform other functions as the need arises.

Qualifications

  • Must be 18 years of age or older
  • Possession of valid Security License (Bill C-159) is required
  • Current First-Aid/CPR training is an asset
  • Smart Serve Certificate within the last 4 years is required
  • Friendly, diplomatic, and outgoing attitude
  • Excellent interpersonal and communication skills
  • Familiarity with the City of Toronto and tourist attractions is an asset
  • Must be flexible to work shifts including weekdays as early as 4:30 pm, weekends and occasional holidays
  • Ability to work in a variety of environments and temperatures
  • A winning attitude

Additional Information

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Maple Leaf Sports & Entertainment Partnership will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected] Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

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