If you enjoy being surrounded by baseball, this seasonal security guard position may be for you. The Toronto Blue Jays Organization is looking for individuals who have a willingness to assist fans in a polite, friendly manner, and have strong interpersonal communication skills.
Candidates should have some experience working with people in a customer-service capacity.
The incumbent will ensure a safe and friendly atmosphere for all guests and employees. Provide a controlling influence at all entrances to Rogers Centre and throughout the facility.
Candidates must have a valid licence as a Security Guard in accordance with the PSIS Act and to be in good standing.
This is a part-time contract position from March to November with the possibility of extension.
This role may be for you if:
You enjoy motivating, energizing, and inspiring others
You are hands-on and unafraid of taking on new challenges
You thrive in fast paced high-volume working environments
You love the Toronto Blue Jays!
Must adhere to ALL Public Health protocols.
Being certain that each fan is greeted with a warm smile and a friendly “Good afternoon/evening” or other appropriate phrase.
Denying entry to secured doorways and entrances, except ticket holders and authorized personnel as required.
Performing enhanced security screening inspections using walk through metal detection (WTMD) and hand wands (HW) at public entrances as required.
Ensuring all public areas of Rogers Centre are properly maintained, free of hazards and safe for guests and staff alike.
Submit detailed reports on an Incident Report Card for all minor or major incidents and submitting them to a supervisor.
Have complete understanding of Rogers Centre policies and emergency procedures.
Maintain a high level of professionalism at all times.
Work closely with our emergency services, Toronto Fire Service, Toronto Police Service and Medical Service personnel.
Actively engage in alcohol management, crowd management, fan code of conduct compliance and general guest behaviour during events to ensure the overall safety of our guest and staff. When necessary, de-escalating confrontational situations.
Demonstrate good judgment, common sense and decision-making ability, particularly when required to take charge and direct others in emergencies or other situations.
Ensuring that all general duties assigned are completed before being released by a supervisor.
Be able to sit in an elevator and perform elevator duties or elevator break relief duties at stadium gates.
Currently licensed as a Security Guard in accordance with the PSIS Act and to be in good standing.
Must have their valid Smart Serve Certification by Opening Day April 11th, 2023.
Applicants must be available to work 80% of all Toronto Blue Jays regular season scheduled home games including evenings, weekends and holidays as required. Applicants must be available for 35% or as needed for all other events at the Rogers Centre.
Excellent problem solving, judgment and negotiation skills. Strong ability to be assertive and influential.
Excellent oral and written communication skills complimented with a friendly and professional manner.
A commitment to service excellence and customer satisfaction.
Solid team player with excellent interpersonal skills.
Must be able and interested in supporting a team environment.
Previous security services experience is an asset.
Current CPR and First Aid certificates.
Ability to work in a busy, fast-paced environment while standing/walking/climbing stairs indoors for 5-7 hours
Successful candidates must be 18 years of age or older.
WHAT WE OFFER TO YOU
Commitment to our team - we want you to succeed!
Ongoing, hands-on training to help you develop your skills
Excellent employee discount to use towards Blue Jays gear
A unique employment experience working for the only MLB team in Canada