The Toronto Blue Jays Ticketing Team prioritizes a collaborative, inclusive culture, where learning is continuous, and each team member is empowered to achieve goals and objectives. Reporting to the Manager, Sales, this role is primarily responsible for helping the Toronto Blue Jays Baseball Club generate and drive new ticket sales via outbound campaigns. Sales efforts will be focused on Season Ticket Memberships, Quarter Season Ticket Memberships, Ticket Packs and various Group Sales products.
RESPONSIBILITIES
Answer all inbound sales calls and assist clients as needed
Outbound sales calling to generate and drive ticket sales primarily in the consumer market
Identify opportunities to upsell and cross sell to maximize ticket sales
In person sales generation (e.g., in stadium, sales booths, trade shows)
Leverage internal sales process to effectively drive new business
Maintain a detailed touchpoint history in the Salesforce CRM by logging all customer data and interactions in a clear, timely manner
Stay up to date with all products, pricing, and benefits
Provide consistent, high level experience to all clients
Maintain professional and technical knowledge by participating in and/or leading departmental product training sessions
Exceed sales and revenue targets
Work in conjunction with the entire Ticket Sales and Service team to uphold the mandates of the department regarding sales and service goals and objectives
Assist with game day responsibilities, including client meetings, prospecting initiatives and managing ticketing programs as required
QUALIFICATIONS
Sales background with outbound experience is an asset
General business knowledge with a basic understanding of Blue Jays products and services
Strong work ethic with a humble mentality
A strong commitment to providing an exceptional customer experience
Willingness to be coached, with an appetite to learn and get better every day
Ability to work collaboratively, multi-task and meet deadlines in a fast-paced environment
Must be available to work evenings, weekends and holidays as required
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us!
