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Come play a key role in building the future of Sports & Media! Everyone wants to be part of a transformational team – and that’s exactly what we’re building at Rogers Sports & Media. A team that innovates and a team that wins.

At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and Wireless team. Collectively, we touch 30 million of Canadians every month!

Are you up for the challenge and the fun? If so, consider the following opportunity!

OVERVIEW:

As our Office Services Manager, you will be responsible for creating an office atmosphere that is dynamic, efficient, fun, and provide administrative support. This role will lead and manage a small team, oversee budget, vendor management including agreement negotiation, drive office operational efficiencies, logistics and coordination of all office requirements for all departments. You are the pulse and central contact for all office environment and related activities; collaboration and creating connections throughout the organization will be the key to your success.

This role may be for you if:

  • You enjoy wearing multiple hats
  • You are hands-on, willing to do whatever is needed to get the job done
  • Customer service is your passion
  • Thriving in a fast-paced environment drives you
  • You love to organize

RESPONSIBILITIES (including but not limited to):

Management

  • Lead a small team with customer service and operational excellence focus
  • Strengthen and build on the teams’ capabilities, including ongoing training, coaching and development
  • Hire and manage department team

Office Services

  • Oversee and management of day-to-day office operations, report and coordinate facilities maintenance, and general office management
    • Includes but not limited to ordering of offices supplies and equipment
  • Develop and maintain an annual operating budget including monthly forecast reporting with our Finance partners
  • Implement and refine office processes and operating/experience standards as needed
    • Creating checklists and audits for a well-run office that is clean, safe, and ready to host meetings, entertain in social spaces and kitchens
    • Prepare a standard for meeting room etiquette from online booking, hosting equipment and technology options
  • Select and manage relationships with vendors and service providers for office environment equipment and services
    • Including the development of RFP’s, agreements, compliance, and negotiation
    • Annual vendor review to include agreement compliance, spend, services and cost efficiencies
  • Manage and oversee file retention onsite and offsite
    • Develop and implement file retention policy, process, training, and administration
  • Central point of contact for all office related activities. Your key partners for success are Engineering, Facilities, Technology and Project Management

Office and Space Planning

  • Lead office planning and occupancy standards in support of our growth
    • Streamline and standardize office furniture, locations and moves
    • Look for ways to optimize our office space, create functional, accessible, comfortable, and fun spaces
    • Planning new and existing spaces to control capital and operating costs, promote sustainability and maintain flexibility to meet future growth requirements
  • Build relationships across the business to develop and define our office environment. Bring the passion and spirit of our values to life through design, graphics, art, and function

Logistics

  • Plan, direct, and manage activities related to all inbound and outbound couriers, distribution, warehouse, and delivery operations
    • Organize, track and report on incoming and outgoing packages
    • Implement or source a system for documenting and reporting logistical activity that is compliant with MLB
    • Logistics administration

Administration

  • Office administration functions
    • Create, distribute, and approve; invoicing, purchase orders, and vendor set up
  • Assist HR with employee onboarding experience
    • Assemble new hire welcome package, swag, office, and desk allocation, welcome tours
  • Update and communicate workplace safety plans as per local requirements in collaboration with HR
    • Being the central point of contact for any government regulations as it relates to but not limited to, employee health and wellness, office standards and ergonomics
  • Relationship management with TBJ tenants
    • Understand the terms and conditions of the agreements in place
    • Liaison with appropriate departments for corrective action with the tenants
    • Update agreement files with all communications and outcomes
  • Support and lead other Facility Management tasks/projects as required such as preparing the building for Opening Day

QUALIFICATIONS:

Required

  • Minimum 3 to 4 years of experience focusing on workplace operations and/or in facilities management in a fast-paced environment
  • Known as a team player, work well within a collaborative environment
  • Ability to lift 30 to 40 pounds
  • Excellent verbal and written communication skills
  • Assertive, professional, and positive with a proven ability to develop and lead in a team environment
  • High level of integrity, hyper-organized, and able to creatively solve issues
  • Ability and willingness to work evenings, weekends, and holidays as required
  • Proficient in Excel, Word, PowerPoint, Outlook
  • Knowledge of Oracle is an asset

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us!

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