The Toronto Blue Jays Ticket Operations team is now working outside of the box (office) to provide our fans with expert mobile ticket support on gamedays! We are currently seeking energetic and enthusiastic individuals to join our team in assisting ticket holders outside Rogers Centre gates using Blue Jays mobile ticket app solutions. Each Mobile Team Rep uses a friendly and engaging approach to address questions and resolve issues with a focus on finding the right solution for each fan.
Please note that this is a seasonal contract position and as such, applicants must be available to work all 2022 Toronto Blue Jays home games. If you are as passionate as we are about thriving within an inclusive environment and providing fans with a fun gameday experience using our WE CARE approach (Welcoming, Empathetic, Caring, Authentic, Responsible, Experience), this may be the role for you!
Responsibilities:
Proactively interact with fans to provide mobile ticket delivery support outside Rogers Centre gates
Ensure the application of WE CARE service principles in all interactions with fans
Have experienced knowledge of Blue Jays gate entry processes, mobile ticket apps and Rogers Centre seating plan
Have a knowledgeable understanding of all Blue Jays staff policies, including health and safety protocols
Be knowledgeable on the stadium cleaning protocols, assisting with sanitizing high touch areas and bringing larger cleanliness concerns to the attention of the facilities team
Commitment to contributing positively to a culture of equality within an inclusive and safe workplace
Perform other duties as needed to support a positive gameday experience
Qualifications:
Ability to work in a busy, fast-paced environment while outdoors for long periods in various weather conditions
Excellent people skills with the ability to interact effectively with fans and collaborate with staff members at all levels within the organization
A committed, patient and professional approach to customer service excellence, AODA Customer Services Standard and fan satisfaction
Reliable, responsible and punctual
Proven ability to work well both independently and as a team player