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The Tennessee Titans strive to be an ELITE franchise in the National Football League, excelling both on and off the field. Our mission is to win, serve, and entertain our fans, community and one another by living through our values in everything we do. We value Excellence, Leadership, Improvement, Teamwork, and Execution. The mission of our Stadium Experience Team is to create a famously exceptional guest experience and lasting memories for all guests visiting Nissan Stadium. We provide an exciting work environment based on teamwork, a passion for success and growth opportunities. Nissan Stadium is the home of the Tennessee Titans, CMA Fest, TSU Tigers Football and the Music City Bowl. ADA Assistants are an extension of the Fan Services team, with an added focus on guests with disabilities. The mission of our Fan Services team is to create a famously exceptional experience and lasting memories for all guests visiting Nissan Stadium. We provide an exciting work environment based on teamwork, a passion for success and growth opportunities. Nissan Stadium is the home of the Tennessee Titans, CMA Fest, TSU Tigers Football and the Music City Bowl.

This is a part-time, event day position working Nissan Stadium events throughout the calendar year.

Accessibility-related Responsibilities (including but not limited):

  • Provide wheelchair transportation for guests to and from their seats

  • Assist with managing ADA platforms throughout the stadium

  • Respond and solve ADA seating issues

Fan Services Responsibilities

  • Support the overall guest experience as a member of the Fan Services team

  • Understand the seating layout and key locations of the stadium

  • Promote stadium offerings, accommodations, policies, and procedures to guests

  • Enhance the guest experience

  • Address issues and questions related to mobile tickets, seating bowl, and ticket resolution

  • Report safety concerns, maintenance, and housekeeping issues

  • Knowledge of emergency and security procedures

Qualifications:

  • Availability to work full stadium Nissan Stadium events throughout the calendar year

  • Maintain a positive outlook that demonstrates approachability, friendliness, and professionalism

  • Must have excellent interpersonal skills and be able to work well with others

  • Strong and proactive customer service, troubleshooting, and communication skills

  • Customer service and/or special event experience preferred

  • Flexibility to be relocated based on event day needs

  • Must have the ability to participate in some physical activity, including lifting supplies and standing for long periods of time

  • Ability to work full shifts before and after events in various weather elements

  • Must live in or around the Greater Nashville area

  • Bilingual experience a plus

  • Must be 18 years or older to apply

NO PHONE CALLS OR EMAILS, PLEASE. Unfortunately, we are unable to update candidates on the status of their applications. Those selected for further consideration will be contacted by someone from the Tennessee Titans. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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