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Employees must be able to perform the essential functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.

Job Summary

The Owner Concierge Services will provide exceptional customer service to The Tampa Bay Buccaneers ownership focusing on travel, dining, hosting guests, and entertainment. A highly detailed, meticulous, hardworking, and service-minded nature is required to succeed.

Core Concierge Functions:

  • Manage all invitations, communication, and credentials for guests attending all home and away games

  • Manage domestic and international travel schedules; coordinate airline, hotel, car service, and dining accommodations; suggest and organize entertainment for adults and children

  • Prepare detailed itinerary materials and information packets

Core Weekend Functions During NFL Season:

Home Game Weekends

  • Facilitate, coordinate and service all activities of the ownership group and their guests throughout the weekend as needed.

  • Host the Tampa Bay Buccaneers owner’s suite.

Away Game Weekends

  • Travel to all Buccaneers away games to facilitate and coordinate all ownership activities and requirements during the weekend and on gameday.

Skills & Abilities and Experience

  • Passion for consistently delivering an exceptional white-glove level of service to executives, their family members, and guests

  • Must know about all travel-related websites, and the ability to source and compare multiple options to result in the most cost-efficient choice for hotels, airfare, and all other travel-related necessities

  • The ability to learn quickly, work independently and prioritize multiple tasks in a deadline-driven environment

  • Excellent research skills, able to find requested items quickly and efficiently, compelled to go above and beyond, exceeding expectations in providing those findings

  • Solutions-oriented with highly effective problem-solving skills

  • Highly refined verbal and written communications skills

  • Excellent relationship-building and interpersonal skills, personable

  • Professional, polished, poised, and gracious

  • Dependable, reliable, and punctual

  • Exceptional attention to detail

  • An excellent sense of discretion regarding highly sensitive and confidential information

  • Ability to effectively work with a team and in a detailed, expeditious manner

  • Proficiency with Mac computer systems and business-related software

  • Employee is expected to have the training, experience, and knowledge to perform the responsibilities of this position with general supervision

  • Employee is expected to regularly exercise discretion and independent judgment

Experience & Education

  • Bachelor’s degree or commensurate work experience

  • Previous high-net-worth Concierge experience

Work Environment

The Company is a professional, fast paced, creative business environment. Other environment conditions:

  • Extended evening, weekend work hours sometimes required; required to work all home and away games; may have to work occasional holidays

  • Requires frequent travel primarily during the football season, August to February

  • Stressful and demanding work environment in executing highly detailed work on short deadlines

  • Computer and desk work a significant part of daily activities

  • Sitting, standing, working with hands for extended periods of time

  • Rarely is lifting more than 20 pounds required

  • Job duties require the employee to drive personal vehicle

This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Employees may be assigned additional responsibilities as necessary. The Company reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of the Company’s business, competitive considerations, or the work environment changes. This document describes the position currently available and is not an employment contract.

The position covered by this Job Description is expressly declared to be “at will”: meaning the Company has the right to terminate the incumbent’s employment at any time, with or without cause. Any written or oral promises or representations to the contrary are expressly disavowed and should not be relied upon any employee. Any change to this “at will” employment status must be in writing and signed the by the Chief Operating Officer of the Company.

It is the policy of the Buccaneers to provide equal employment opportunity to all individuals regardless of race, color, religion, sex, national origin, marital status, disability, age, veteran status or any other legally protected status, including sexual orientation and gender identity.

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