The Tampa Bay Buccaneers vision is to be the premier NFL Franchise both on and off the field that sets the standard in global sports entertainment and embodies the spirit of Tampa Bay. The Buccaneers aim to employ individuals whose professionalism and dedication align with our vision.
Job Title: Ticket Sales and GMR Coordinator Department: Ticket Sales
Reports To: Chief Ticketing Officer Exempt
Employees must be able to perform the essential functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.
Support day-to-day Sales and GMR Department operations by updating all databases to ensure 100% accuracy and compliance, contract tracking and fulfillment, disperse incoming queue call voicemails and website inquiries, and coordinate internal and external meetings with CTO as needed
Work with ticket sales and Guest Member Relations strategy team as needed on all department wide projects. Aid in answering incoming calls for CTO as well as front desk as needed
Oversee fulfillment and logistics of all Hall of Fame Club Suites
Coordinate all efforts of ticket sales and GMR events, including proposals, logistics, staffing, attendance, purchasing, communication, and business planning.
Assist accounting with budgets, commissions and bonuses for ticket sales staff
Coordinate all aspects of game day for ticket sales and GMR departments, including creating schedules, credential requests, and Game Recap reporting
Employee is responsible for management policies or general business operations of Tampa Bay Buccaneers or customers under the supervision of the CTO
Employee is expected to have the training, experience and knowledge to perform the responsibilities of this position with general supervision only
Employee is expected to regularly exercise discretion and independent judgment
Skills & Abilities
The ability to set goals and achieve objectives in a timely and efficient manner
Exceptional written and oral communication skills
Strong multi-tasking with attention to detail
Experience & Education
A Bachelor’s Degree or commensurate work experience
Working knowledge of Archtics ticketing system, Salesforce CRM and Trello (project management)
Strong skillset in Excel and PowerPoint
The Company is a professional, fast paced, creative business environment. Other environmental conditions:
Extended evening, weekend work hours sometimes required. Required to work all home and some away games; may have to work occasional holidays
Stressful and demanding work environment in executing work on short deadlines
Computer and desk work a significant part of daily activities
Sitting, standing, working with hands for extended period s of time
Rarely is lifting more than 20 pounds required
Job duties require employee to drive personal vehicle for business purposes
This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Employees may be assigned additional responsibilities as necessary. The Company reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of the Company’s business, competitive considerations, or the work environment changes. This document describes the position currently available and is not an employment contract.
The position covered by this Job Description is expressly declared to be “at will,” meaning the Company has the right to terminate the incumbent’s employment at any time, with or without cause. Any written or oral promises or representations to the contrary are expressly disavowed and should not be relied upon any employee. Any change to this “at will” employment status must be in writing and signed the by the Chief Operating Officer of the Company.