Based at one of our marquee locations, the Vice President of Hospitality Strategy role works closely with our partners to build and implement a food and beverage experience unique to the location - providing memorable experiences for every fan who enters our gates. The ideal candidate will be an experienced and dynamic leader who is able to define a compelling vision that inspires others to bring their best selves to work each day. They will be an important figurehead for Levy at your location - demonstrating passion, inclusivity, and innovation. Most importantly, you’ll be a nice person who people want to work with and for.
Detailed Responsibilities
Leading the location team, proactively coaching and motivating team members to deliver their best
Building a strong partnership with our onsite partner and developing a shared hospitality vision for the location
Delivering against our financial goals and strategic priorities
Overseeing and project managing major technology implementations or renovations
Using the range of data and insights they have available to them to continually enhance the experience we deliver to fans and team members
Working in partnership with our partners and regional leadership team to develop location strategic plan
Representing Levy and our business objectives at partner meetings, networking and building relationships with key partners and vendors
Leading activities to implement technological and service initiatives to differentiate the location and create a unique guest experience
Overseeing and ensuring the highest standards of safety and sanitation in all activities across the location
Reviewing financial reports and developing action plans to best achieve business goals
Overseeing menu and service development projects by collaboration with culinary leadership and partners
Overseeing season planning process ensuring alignment with Levy and partner expectations/goals
Coaching team members for optimal performance and engagement
Working with the legal department to ensure all contracts and agreements are authorized and maintained
Conducting manager meetings to engage, inform and build alignment
Holding team one to one meetings ensuring continuous communication and engagement
Conducting event walks interacting with team members, guests, partners, and VIPs
Identifying and planning for management support needs when business will exceed location’s current resources
Implementing an emergency response plan at the location and overseeing commitment and required training
Managing Location recognition program 'Levy Legends' by leadership promotion and participation
Conducting building safety walks so our locations maintain an outstanding level of safety and cleanliness
Completing progressive discipline with leadership team to hold team members accountable and improve future performance
Meeting with sponsors and contractors for F&B Alliances in the building to ensure all business needs are represented
Planning budget and P&L management to support optimal financial achievement
Engagement planning in collaboration with leadership team, so our team feels supported by, and committed to Levy
Career development and progression mapping for managers and key hourly employees to backfill and build upon internal talent bench
Where applicable, meeting with other marketplace leaders to ensure clear lines of communication between Levy accounts
Other duties and responsibilities as assigned.
Skills and Experience
10+ leadership experience in Hospitality or Retail
Experience managing large scale projects is preferred
Bachelor’s Degree in Business Management is preferred
High level of computer literacy
Understanding of financial concepts
Passion for hospitality, food, and retail
Excellent interpersonal and stakeholder management skills
Able to work evenings and weekends in line with the event schedule
