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Summary: Responsible for seating residents in the dining room. Handles customer service situations as they arise.

Essential Duties and Responsibilities:

  • Promptly and warmly greets and directs guests to their tables based on availability or desired seating arrangements.

  • Helps create an overall enjoyable dining experience and promotes a safe, clean and neat environment for guests and other associates.

  • Exhibits exceptional communications skills. Gets along well with others, demonstrates flexibility and patience; possesses an interest in people.

  • Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared.

  • Supervises the activities of food-service associates in the dining room to ensure proper customer service, food handling and sanitation procedures are followed.

  • Helps train new food-service team members.

  • Supervises the closing of the assigned dining room; ensures side work and station setup is properly completed.

  • Demonstrates knowledge of emergency safety procedures and helps evacuate guests to safety in the event of fire or other emergency.

  • Assists with service, including occasional bussing and food service, while maintaining safe food handling and sanitation standards.

  • May be asked to operate equipment, including but not limited to fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines.

  • Works with staff of other departments to perform job duties and during special events or functions.

  • Performs other duties as assigned.