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Summary: Takes food and beverage orders and efficiently delivers items to dining room guests.

Essential Duties and Responsibilities:

  • Promptly and warmly greet guests in the dining room; takes food and beverages in an efficient manner, following established steps of service.

  • Delivers food promptly and professionally; maintains safe food handling and sanitation standards. Follows up periodically to assist with any additional needs or requests.

  • Demonstrates complete understanding of menu items and ingredients. Advises guests on appropriate combinations of food and drinks when requested; accommodates reasonable requests and notes preferences. As needed, demonstrates knowledge of specialized diets and allergens.

  • Communicates directly with back-of-the-house staff to ensure that orders are delivered correctly and special requests are accommodated.

  • Exhibits exceptional communications skills and demonstrates ability to get along well with others. Remains flexible and patient when communicating with guests and staff.

  • Collects tickets and follow proper cash-handling procedures.

  • Promotes a clean, safe and neat environment for guests.

  • Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared.

  • Promptly addresses complaints or issues; relays relevant information or complaints directly to supervisor.

  • Ensures that the dining room is properly set up prior to and after the service period; keeps area clean and neat while meeting established sanitation standards.

  • Operates a variety of equipment, including fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines.

  • Works with staff of other departments to perform job duties during special events and functions.

  • Performs other duties as assigned.

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