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Summary of Responsibilities:

The St. Louis Cardinals are seeking candidates for the Museum and Tour Guest Services Representative position. Duties will include greeting guests at the front desk of the museum, selling tickets, checking-in groups, scanning tickets, resolving ticket issues, answering phone calls and emails, taking tour photos, and providing top-notch customer service.

Essential Functions of the Job:

  • Handle all ticket transactions for Cardinals Museum (sells tickets, accepts payments, resolves ticket issues, scans tickets, etc.) to provide a convenient and friendly experience for customers purchasing museum tickets

  • Maintain knowledge of the operations of Cardinals Nation, Ballpark Village, and the Cardinals to answer customer inquiries

  • Accept payment for ticket transactions and help reconcile cash/receipts at the end of each day

  • Address calls and emails as needed to facilitate additional ticket sales and communicate with customers and staff

Education and Experience Preferred:

  • High school diploma/GED plus 1-2 years of experience in a ticket sales, customer service, or retail position with point-of-sale role

  • Experience in face-to-face customer service roles, selling tickets in an entertainment venue and reconciling cash/sales on a daily basis

  • Proficient in working with a computerized point-of-sale system (experience with ticket systems a plus)

  • Understand cash-handling procedures including start-up and EOD reconciliation

  • Excellent communication skills (verbal and written)

  • Ability to sit comfortably for long periods of time

  • Comfortable handling photography equipment and taking pictures

  • Ability to work nights, weekends, and holidays as scheduled

Minimum Education and Experience Required:

  • High school diploma/GED (experience in lieu of diploma/GED may be considered)

  • Experience in customer service or ticket sales a plus. Must be comfortable using a computer with face-to-face customer transactions and working with cash

  • Proficient in working with a computerized point-of-sale system (experience with ticket systems a plus)

  • Understand cash-handling procedures including start-up and EOD reconciliation

  • Good communication skills (verbal and written)

  • Ability to sit comfortably for long periods of time

  • Ability to work nights, weekends, and holidays as scheduled

Apply