Sporting Kansas City is hiring a Director of Concessions to join our team. As a Director of Concessions, you will effectively lead and oversee the concessions operations at Children’s Mercy Park, Compass Minerals Sporting Fields, Central Bank Sporting Complex, Swope Soccer Village, and other facilities. The ideal candidate should be operations and guest focused, and ready to elevate the overall food, beverage, and customer service levels of their department.
Sporting Kansas City is an equal opportunity employer. We celebrate diversity and equity and are committed to creating an inclusive environment for all associates. All associates are expected to positively collaborate with individuals of diverse backgrounds. We encourage all talented individuals looking for a challenge to apply.
Direct the concessions department including managers, hourly team members, non-profit volunteers, and subcontractors to meet company standards and exceed guest expectations.
Oversee the training of concessions team members and non-profit volunteers on day-to-day operations and procedures; ensure proper staffing for all events.
Manage inventory to maintain appropriate par levels and turn rates.
Ensure concessions locations are set and ready for business prior to doors on day of events, adjust the business during events as needed.
Prepare sales and operational reports as required to be shared with the leadership team; analyze product usage and make recommendations to improve.
Create, drive, and accomplish strategic goals for the department through analysis, innovation and analytics.
Follow federal, state, and local regulations in relation to safety, hygiene, sanitation, alcohol, payroll, employment and EEO.
Create memorable experiences for all guests and clients.
Resolve service issues with a sense of urgency and follow up as needed.
Strong organizational, communications and interpersonal skills.
Collaborative approach to problem solving.
Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
Exceptional attention to detail, and talent for accuracy and precision.
Professional appearance and attitude, as well as the ability to work with others.
Skills & Experience
3-5 years management or supervisory experience in the food service industry, preferably in a stadium and/or arena concessions environment.
Proven leadership and performance record of success in a fast-paced environment.
Working knowledge of business and accounting procedures.
Experience with inventory distribution and familiar with POS systems, preferably Spot On Appetize.
Ability to analyze data and base decisions from this.
Ability to taste and evaluate food and beverage products.
Must be able to work extended shifts of 10 hours or more as business dictates.
Must be flexible with schedule and able to work different shifts.
Able to communicate with management team, guests, and team members through oral and written skills.
Ability to manage frequent change.
Ability to manage their own time as well as the time of others.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Required to sit, stand, and walk
Frequent stooping, bending pulling and pushing
Reach with hands and arms
Required talk and hear consistently
Possible job hazards include, but are not limited to; slips, trips, falls, burns, cuts and strains.