When you join Seattle Sounders FC, you join a soccer-loving, socially progressive, ambitious club rooted in the best soccer city in America. We have one of the most passionate sports fan bases in North America who are invested in the Sounders as much for our commitment to making a positive impact in our communities as they are for winning the 2019 MLS Cup and 2022 CONCACAF Champions League on home soil. We exist to create special moments like these, where we enrich lives and unify our fans and city through soccer.
We are seeking a Director of Ticket Sales & Service to lead a team of ticketing managers and their respective teams towards achieving departmental goals and objectives. This individual will be accountable for overseeing successful season ticket sales, group sales, and the retention of season ticket products, as directed by the Vice President of Ticket Sales & Service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Work with Vice President of Ticket Sales & Service to provide strategic direction for all sales & service team members and campaigns.
Develop and execute campaigns to incentivize outreach and impactful interactions aimed at maximizing membership growth and mitigating membership retention risk.
Assist with the development and execution of the department’s business plan and annual budget.
Oversee Ticket Sales & Service Managers and their respective teams to achieve both departmental objectives and personal career goals.
Implement strategies to teach and incentivize executives to sell a full menu of products.
Recruit, hire, promote, manage, and measure the performance of the department’s staff.
Cultivate and grow talent on the Ticket Sales and Service Team while fostering a culture that prioritizes teamwork, collaboration, employee well-being, and continuous learning & development.
Develop opportunities for career growth amongst the management team and their respective teams.
Establish daily, weekly, monthly, and season long performance goals to hold managers and their respective teams accountable.
Maintain a positive, competitive, and ambitious sales & service culture that is focused on common team goals and objectives.
Provide B2B/B2C training to further develop team members in selling and retaining full menu products.
Work closely with direct reports to further develop their management skills.
Collaborate across departments to ensure all ticketing needs are being met including project management, people management, product development, sales & service campaigns, and customer journeys.
Work with Marketing and Business Analytics to enhance the identifying of potential sales leads via social media, Salesforce CRM, and prospecting event(s).
Create and analyze sales sand service reports to help identify areas of opportunity and make data-driven recommendations.
Serve as the department’s primary on-site contact for all ticketing needs and initiatives on matchdays.
Proven leader with experience managing a high performing sports ticket sales and service team in a full-menu sales environment.
Strong leadership, coaching, and motivational skills, with experience in training and developing staff.
Must have a thorough understanding of ticketing systems, CRM Platforms, Excel and other standard sales reporting platforms
Committed to principles of diversity, equity, and inclusion, and to living club values and the Sounders FC Mission to Create Moments, Enrich Lives, and Unify Through Soccer, in all interactions with colleagues, partners, vendors, and fans.
A team player who thrives in a collaborative environment by building strong relationships and following through on commitments.
Knowledge of how to develop client-focused sales & service solutions and packages.
Must possess a detail oriented, logical, and methodological approach to problem solving, including the ability to remain calm, collected, and professional under pressure.
Ability to be flexible, prioritize, and manage multiple tasks/projects and staff needs.
Proven track record of using a CRM system as a forecasting & pipeline tool to lead goal hitting campaigns.
Strong time management, organization, and analytical skills.
Must be comfortable and familiar with effectively relaying feedback, constructive criticism, and conducting performance reviews.
High proficiency in written, verbal, and presentation skills.
Bi-lingual (Spanish/English) or multi-lingual a plus.
This is a hybrid position, required to work several days a week in-office as well as attending Sounders FC matches at Lumen Field, events and meetings in market as needed.
Must be able to work a flexible schedule, including evenings, weekends, and holidays as needed.
Must be fully vaccinated at the time of hire and follow all club and league COVID-19 protocols.
Must reside within Washington state upon date of hire.
Must be able to facilitate own local travel.
Must be eligible to work in the US without sponsorship
COMPENSATION, BENEFITS AND PERKS
Seattle Sounders FC offers competitive compensation and an engaging, supportive environment that prioritizes the health and well-being of our people by providing the following top-notch benefits:
Healthcare plan with 100% employer sponsored premiums for employees and dependents
3-4 weeks of paid time off for mental health and wellness days throughout the year
Discretionary PTO policy supports employees in taking additional time off when needed
Complimentary tickets to Sounders FC and Tacoma Defiance matches
401k retirement plan matching
Generous parental leave program to support new parents
Discounts on Sounders FC products, merchandise and with Sounders FC Partners
Employee learning programs to support growth and development
Volunteer opportunities in the Seattle community offered in support of social impact and RAVE Foundation initiatives
EQUAL EMPLOYMENT OPPORTUNITY
We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Women, gender-nonbinary, people of color, LGBTQIA+ people and people with disabilities are encouraged to apply. Please contact the Sounders HR department with any questions.
The physical demands reflective of the duties and work environment herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Sounders FC is committed to providing Reasonable Accommodations and will work with you to meet your needs.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.