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The Box Office Supervisor is responsible for supporting the Ticket Operations and Sales & Marketing Department for Lumen Field & Event Center, WAMU Theater, and the Muckleshoot Plaza.
Essential functions and duties include, but are not limited to:
Responsible for full prep of box office spaces and teardown on event day. This includes readying workstations, managing scanners (both entry pedestal and suite doors), updating window signage, and assisting in financial settlements as needed post-event.
Performs in a management role during events. This includes opening, closing, and settlement of events as scheduled by the manager.
Serves as primary box office gate captain on major stadium event days to assist guest services staff and fans with pedestal scanners and ticket issues at the entry gates.
Assists in the general daily box office operations. This includes assisting sellers and other staff with questions and concerns related to events or customers.
Serves in a supervisory role to other part-time box office staff on event day(s).
Creates and provides necessary ticketing resources and training materials to both part-time staffs in the box office and guest services
Supports the Ticket Operations department with building and reporting ancillary Ticketmaster events including parking and other add-ons.
Manages online Box Office resource files with information on show builds, event maps, special client needs, client ticket orders, and settlement documents
Serves as a lead on any escalated customer service issues.
Assist client and venue in fulfillment of complimentary ticket requests and/or guest(s) lists.
Provides exceptional customer & client service via telephone, walk-up, and through our general customer service email address.
Maintains an organized and clean box office space.
Supports relationship with Seattle Seahawks, Seattle Sounders FC, and OL Reign organizations.
Wants to work in a fast-paced and fun environment
Passionate about the event industry – sports, concerts, etc.
Ability to handle multiple projects simultaneously.
Strong computer skills using all Microsoft Office products.
Ability to make decisions during high-pressure situations.
Ability to work well with people; must have strong interpersonal skills.
Attention to detail and highly organized.
Must be able to work a flexible schedule including nights, weekends, and holidays.
EDUCATION and/or EXPERIENCE
Experience in customer service, guest relations, and/or client relations.
Knowledge of the Microsoft Windows based environment.
Ticketing (specifically Ticketmaster) experience a plus
Attending, working, or managing events
Advanced oral and written communication skills.
Must be able to work fluently in English; bi-lingual skills are a plus.
Ability to speak in a professional manner via telephone or in person with guests, visitors, and fans.
Understanding of basic accounting principles.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must have mobility to move about the stadium and administrative offices. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand and walk up and down stadium steps to all seating locations. The employee is occasionally required to sit; use hands to finger of cradle or feel; reach with hand and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to lift and move boxes and other items up to 50 lbs.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Outdoor work in the stadium is required.
Indoor work in the offices is required.
Weekend, evening, and holiday work is required.